Medical Office Assistant

Overview

Sign-on Bonus Now Being Offered to Eligible New Hires!

University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 200 Board Certified radiologists with advanced U.S.-based training and expertise in all modalities and all subspecialty areas. In operation for more than 60 years, University Radiology staffs, manages and provides preliminary and final subspecialty interpretations and consultative support for hospitals, imaging centers and other medical facilities, and serves as the academic radiology faculty at Rutgers Robert Wood Johnson Medical School. Our physicians interpret over 2.1 million radiology procedures per year.

Responsibilities

University Radiology is looking for a full-time Medical Assistant for our East Brunswick, NJ Imaging Office.

8:30am - 5:00pm

Scheduling and visit coordination

• Schedule in-person office visits in MedInformatix (MI) based on requests from providers, their assistants, patients, or patients’ families, received by phone or email.
• Schedule telehealth visits within the requested Interventional Radiologist’s (IRad) availability, and be well versed in the telehealth platform (e.g., Doxy.me).
• Create MS Outlook calendar events to notify the IRad of telemedicine visits, and update the existing event when a visit is rescheduled.
• Help patients use the telehealth platform by emailing instructions or walking them through logging on.
• Confirm all office visits with patients the day before.
• Identify and resolve scheduling conflicts quickly to avoid delays in patient care.
• Print the next day’s schedule for the IRad’s workstation and email it to the scheduled IRad.

Pre-visit preparation

• Keep accurate records of appointments, procedures, and patient information.
• Request and collect office notes, relevant labs, and imaging reports before each visit, plus any additional information the IRad requests.
• Obtain outside imaging studies and arrange for them to be uploaded to our PACS. Patients may pick up their studies and mail or hand-deliver the CD to any URG outpatient office, or you may contact the other facility on their behalf to have the studies mailed or sent electronically.

Imaging, insurance, and orders

• Schedule imaging studies as directed by the IRad.
• Understand each insurance company’s pre-certification requirements and time procedures accordingly.
• Verify insurance coverage and obtain authorization for outpatient diagnostic exams.
• Send requested lab orders to patients by mail or email.
• Work with an IR nurse to call prescriptions in to the patient’s preferred pharmacy, or mail prescriptions to the patient.

Patient communication

• Answer patient questions about procedures and scheduling.
• Deliver test results and follow-up instructions as directed by the IRad, and pass along any patient concerns or follow-up visit needs to the IRad.

Interventional radiology procedures

• Schedule and coordinate IR procedures with patients, providers, and hospital scheduling staff, and enter them in MI.
• Send required pre-procedure information and prescriptions to the hospital, and get confirmation of receipt from their scheduling staff.
• Verify insurance coverage and obtain authorization for interventional procedures.
• Confirm the procedure and date with both the hospital and the patient.
• On the day of a procedure, ask the IRad whether a “note to chart” or post-procedure office visit is needed.

Teamwork and professionalism

• Work with fellow schedulers and medical assistants to respond promptly to all IRad emails. Always acknowledge messages to “close the loop.”
• Communicate clearly and professionally with patients and providers, and offer friendly, courteous service by phone and in person.
• Maintain a professional appearance and manage your time well throughout the day.
• Follow company privacy policies, including HIPAA.

*May be required to perform duties in or near areas containing specialized imaging equipment and must be able to adhere to all department and facility safety protocols.

Qualifications

• High School Graduate
• Medical Assistant (Certification preferred but not required)
• Good organizational skills
• Communicates effectively

Benefits

University Radiology offers a comprehensive benefits program including medical, dental and life insurance, 401k/pension, and profit-sharing plans, generous paid time off policy and more.

Pay Range

From $22/hr

Join our growing team!

University Radiology is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.