Director, Access Programs

Role Description

We’re looking for a Director, Access Programs on the Commercial Operations & Channel Management team to help us expand what’s possible for patients with serious diseases. Reporting to the Executive Director, Head of Channel, Distribution and Access Programs, you’ll be responsible for the strategy and management of Insmed’s Patient Assistance and Copay programs, focusing on optimization of program business rules, strategic vendor management and data insights to manage appropriate patient affordability solutions. This role serves as the primary business owner of the affordability programs and vendors as well as cross-functional work with Market Access, Finance, Legal, Compliance and Product Teams to deliver patient solutions aligned with business objectives.

In this role, you’ll have the opportunity to oversee strategic management of the PAP and Copay vendor programs, including performance tracking, service level agreements, quality standards, issue resolution and budget oversight. You’ll also:

• Establish and maintain SOPs, documentation standards and quality controls to ensure operational excellence
• Partner with Patient Service Leads to evolve the PAP and Copay operating models, including workflow refinement, training, and escalation processes
• Integrate vendor data into existing dashboards to monitor operational metrics and enhance and track patient journey
• Translate data and marketplace trends to identify barriers, optimize workflow, strengthen vendor performance, and inform ongoing enhancements
• Ensure program scalability, efficiency and cost optimization through continuous process improvements
• Support issue resolution, escalation management and program audits

Qualifications

• Bachelor's degree required; MBA or advanced degree preferred
• 7+ years of pharmaceutical / biotech experience, including patient assistance and copay programs
• Proven affordability program experience (preferred PAP experience), including agreement management
• Strong knowledge of healthcare compliance and regulatory environment
• Proficiency in interpreting operational and patient journey data to drive informed decision-making
• Affordability Program Expertise: Knowledge of Patient Assistance and Copay operations
• Data-Driven Decision Making: Translates complex affordability program data into strategic action
• Strategic Thinking: Anticipates market shifts and defines long-term management or product specific strategies related to responsibilities
• Communication: Effectively conveys insights and performance narratives to internal and external audiences

Requirements

• This is a fully remote role. It can be performed effectively from anywhere while staying connected to your Insmed team and community.
• Occasional travel for team meetings or events will be expected.

Benefits

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)
• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration
• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance
• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities
• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back