HVAC Service Manager

Job Description

Job Description

Salary: $90,000 - $115,000

Job Title: HVAC Service Manager

Location: Lincoln, Nebraska
Position Type: Full-Time, 40+ hours per week

FLSA Status: Exempt

Compensation: $90,000 - $115,000 base salary

Target Total Compensation: $110,000 - $150,000 depending on experience and department results

About Action:

Action Plumbing, Heating, Air Conditioning & Electrical is a 100% locally owned, family-led company based in Lincoln, Nebraska. We provide plumbing, HVAC, electrical, construction, and service work throughout the region.

While many companies in our industry have been bought by private equity or out-of-town ownership groups, Action remains locally owned and locally operated. Our decisions are made here, by people who live here, work here, and care about the long-term future of our employees, customers, and community.

We are growing, but we are still rooted in the same standards that built the company: follow through, keep our commitments, do the right thing, serve others well, communicate honestly, take ownership, and keep improving.

Our Core Values

INTEGRITY: We follow through, keep our commitments, and do the right thing.

EXCELLENCE: We take pride in our work and look for ways to get better every day.

LEADERSHIP: We serve our customers, support our teammates, and bring a positive attitude.

TRUST: We communicate honestly, act reliably, and earn confidence through our actions.

ACCOUNTABILITY: We take ownership, solve problems, and stand behind the work we do.

Benefits: Whats in it for you?

• Health insurance - Action pays up to 82% of the employee health insurance premium depending on plan selection. Multiple plan options and deductible amounts offered.
• Dental and Vision insurance
• Life and Accidental Death/Dismemberment insurance with guaranteed issue amount of $150,000 for new employees
• Short- and Long-Term Disability insurance
• Section 125 cafeteria Flexible Spending Account or Dependent Care Spending Account Plan for eligible medical, dental, vision, and dependent care expenses
• Critical illness insurance and Long-Term Care with Term Life Insurance
• Accident insurance
• Paid time off, paid holidays, and bereavement leave
• 401(k) retirement plan after one full year of employment with Action match from 1% to 4% of employee contributions

Position Summary:

The HVAC Service Manager is responsible for leading and growing Action's HVAC service department. This role is responsible for technician performance, customer experience, department profitability, maintenance agreement growth, replacement opportunities, dispatch coordination, and daily service execution. This is a hands-on leadership position for someone who understands HVAC service, can coach technicians, manage daily workload, improve accountability, and help build a profitable, professional service department. The right person will not just manage calls. They will develop people, improve systems, strengthen customer trust, and help the department continue improving.

Key Responsibilities:

• Lead, coach, and hold HVAC service technicians accountable.
• Oversee daily HVAC service operations, including no-heat, no-cool, maintenance, repair, and light commercial service calls.
• Work closely with dispatch and customer service to improve scheduling, response time, communication, and customer experience.
• Monitor technician productivity, callback rates, average ticket, billable efficiency, and customer satisfaction.
• Support maintenance agreement growth, renewals, and customer retention.
• Identify replacement opportunities and coordinate with the replacement sales team.
• Review service tickets, job notes, pricing, photos, parts usage, and customer communication for quality and accuracy.
• Ensure proper use of company pricing standards, diagnostic fees, flat-rate repairs, and T billing where applicable.
• Manage department performance against revenue, gross margin, and net margin goals.
• Support recruiting, onboarding, training, and retention of HVAC service technicians.
• Promote a culture of urgency, ownership, teamwork, safety, and customer-first service.

Ideal Candidate:

The ideal candidate is a strong HVAC service leader who understands both the technical and business sides of service. They know how to lead technicians, communicate with customers, work with dispatch, support replacement opportunities, and drive profitable service work without sacrificing quality or trust.

Required Qualifications:

• HVAC service experience.
• Prior leadership, supervisor, or service management experience preferred.
• Strong understanding of residential and light commercial HVAC service.
• Ability to coach technicians on diagnostics, repairs, communication, and job performance.
• Strong customer service and conflict-resolution skills.
• Ability to review service tickets, job notes, pricing, and technician productivity.
• Strong communication and follow-through.
• Ability to operate a motor vehicle and maintain a valid driver's license.

Preferred Qualifications:

• Prior leadership experience building and growing teams.
• EPA certification.
• Journeyman, master, NATE, or other HVAC-related certifications preferred.
• Experience with ServiceTitan, Service Factor, or similar service management software.
• Experience managing maintenance agreements, replacement leads, dispatch performance, and service KPIs.
• Experience growing a profitable HVAC department.

Work Conditions & Physical Requirements:

• Work is performed in both office and field environments, including customer locations, commercial sites, and mechanical rooms.
• Regular travel to service locations is required.
• Must be available to respond to after-hours emergencies, customer issues, and technician support needs as necessary.
• Occasional evening and weekend work may be required to meet operational demands.
• Ability to walk job sites and climb stairs as needed on customer sites.
• Ability to lift and carry up to 25 pounds occasionally.
• Must be able to sit, stand, walk, bend, and reach for extended periods.

Why Join Action:

This is an opportunity to lead and grow an important department inside a strong, established, locally owned company. We are looking for a leader who wants ownership, accountability, and the ability to build a better service team.

We are looking for people who want more than just a job. We want team members who take ownership, communicate honestly, serve others well, and want to build a long-term career with a company committed to doing things the right way.