Patient Experience Coordinator

Patient Experience Coordinator

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility in Manhattan, New York. This is a full-time, onsite position, working Monday through Friday with availability from 7:30 AM - 4:30 PM.

Key responsibilities include welcoming and checking in patients, verifying personal and insurance information, and directing them to appropriate departments. You will answer and manage incoming calls, schedule appointments, and provide support to clinical staff. Maintaining accurate patient records, processing billing information, and collecting copays are also part of the role. Ensuring the reception area is clean, organized, and welcoming for all visitors is essential. Floating and traveling between clinic locations is required. Assistance with additional projects and administrative duties as assigned is expected.

Position requirements include a high school diploma or equivalent, 1-2 years of experience in a medical office, customer service, or front desk role. Strong communication, organizational, and multitasking skills are necessary. Proficiency with electronic medical records (EMR) and basic computer skills are required. Flexibility to travel to other clinic locations and provide coverage on holidays and weekends as needed is mandatory.

Compensation and benefits include an hourly rate of $19.00 - $21.00 per hour (final offers based on experience, skills, and qualifications). Benefits comprise comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.