Field Service Technician

Job Description Job Description HiFyve is hiring a Field Service Technician for a Manufacturing Equipment Company! Salary: $25-52/hr also offers per diem Shift: Have to be flexible depending on customer needs (could travel on weekends if needed) Location: Kansas City Metro / Extensive Travel (North America with occasional international travel) 60-70% travel Role Overview Responsible for on-site troubleshooting, repair, installation, and maintenance of industrial food-processing equipment at customer locations. This role involves extensive travel and direct customer interaction, serving as a key technical representative in the field. Job Duties and Responsibilities * Perform on-site troubleshooting, repair, and servicing of industrial food-processing equipment * Install new equipment and ensure systems are fully operational per technical specifications * Diagnose and resolve mechanical, electrical, pneumatic, and operational system issues * Serve as primary liaison between customers and internal support teams * Document all service activities accurately in CRM systems (Salesforce) within required timelines * Travel extensively to customer sites across North America with occasional international travel * Communicate job progress, findings, and recommendations to service leadership and customers * Recommend replacement parts, maintenance services, and equipment improvements * Train customers on equipment operation, safety procedures, and best practices * Provide on-site and remote technical support and training as needed * Maintain strong professional relationships and represent the company in the field Education Requirements * Associate degree or technical diploma in electrical, mechanical maintenance, automation, or related field preferred * Equivalent hands-on experience in field service or industrial maintenance accepted Knowledge, Skills, and Abilities * 3+ years of field service, industrial maintenance, or packaging equipment experience (5+ preferred) * Strong mechanical aptitude with hands-on troubleshooting experience * Working knowledge of electrical, pneumatic, and mechanical systems * Ability to read and interpret technical manuals, schematics, and system documentation * Strong problem-solving skills in customer-facing, high-pressure environments * Excellent communication and customer service skills * Ability to work independently with minimal supervision while managing travel schedules * Proficiency in Microsoft Office; Salesforce experience preferred * Strong organizational and documentation skills with attention to detail Other Requirements * Valid driver's license required * Valid passport or ability to obtain one required * Ability to travel frequently across North America with occasional international travel