Call Center Team Lead

Call Center Team Lead

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with Call Center management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience, supervisory experience is preferred. Rotating Saturdays are required.

Minimum Qualifications:

• Education: High School graduate or GED equivalent or equivalent work experience.
• Experience: Minimum of three years of call center or related experience. Supervisory experience is strongly preferred.

Preferred Certifications: None

Join the First Community Credit Union Team First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees. We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including: Medical, dental, and vision insurance Short-term and long-term disability coverage Company-paid life insurance Generous paid time off Paid volunteer time 401(k) plan with an exceptional company match Health and Wellness Program Employee Activity Club Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People. We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services. At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service. Join us and become part of an organization that's making a difference in the lives of our members every day.