Microsoft Technology Account Lead - Resources

SummaryThe Microsoft Technology Account Lead (MTAL) is responsible for building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery, and client satisfaction for Microsoft focused deliverables.As the Microsoft lead, the MTAL will work closely with Accenture Account Leadership to create, own, execute and maintain the plan for strategic business growth on the Microsoft platform across one or more accounts within a client industry sector.Key Accountabilities Account ManagementWork as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership. Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.Manage key, strategic client relationships either personally or through a medium to large account team.Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organizations to ensure smooth integration or a successful alliance execution.Account LeadershipLead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realized and tracked within and across client account(s).Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.SellingAct as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions—including products, services, and contractual terms—that align with the customer’s mid- to long-term strategic needs.Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.Drive Account Growth: Proactively identify opportunities to expand the customer’s Microsoft footprint by introducing additional products and services that enhance business value.Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.Key Performance IndicatorsClient ExperienceOverall & thought leadership / inspirationAccount GrowthAccount Sales & Revenue Growth - both AMBG and AvanadeAccount level CCI (Sold & Delivered)Personal Chargeability (30%)KnowledgeSupports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources to do so.Is a strong big-picture thinker; makes frequent, clear references to the organization’s vision and strategy and the efforts required to drive them forward.Shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders