Technology Support Specialist

Join to apply for the Technology Support Specialist role at Apt This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management. Education & Experience Requirements Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills & Abilities Excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team‑oriented and sometimes stressful environment. Ability to apply excellent customer service skills. Ability to meet Critical Infrastructure Protection (CIP), Sarbanes‑Oxley and other federal regulatory compliance requirements. Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system. Ability to follow and properly apply both Change Management processes and knowledge‑based procedures. Working knowledge of Windows based operating systems preferred. Working knowledge of AIX or other UNIX based operating systems preferred. Working knowledge of distributed computer networks is a plus. Ability to build and maintain relationships with key customers. Ability to work nights, weekends, and holidays as part of a rotating shift. Critical thinking/problem‑solving abilities. Seniority level Associate Employment type Full‑time Job function Information Technology Utilities Referrals increase your chances of interviewing at Apt by 2x. Medical insurance, Vision insurance, 401(k) available. #J-18808-Ljbffr