Operations Support Specialist

Operations Support Specialist

Are you passionate about training others, improving business processes, and helping professionals get the most out of the tools they use every day? Our client, a well-established and highly respected professional services firm, is seeking an Operations Support Specialist to join its team in Birmingham.

This is a unique opportunity for someone who enjoys combining training, process improvement, user support, and employee onboarding in a collaborative, fast-paced environment. If you're known as the "go-to" person for answering questions, improving workflows, and helping others succeed, we'd love to hear from you.

What You'll Do

• Serve as the primary resource for employees with questions regarding business applications, workflows, and firm operating procedures.
• Deliver onboarding and training for new employees on business systems, software, and day-to-day processes.
• Provide user-level support for applications including Microsoft Office, document management, billing, timekeeping, email, and practice management systems.
• Route technical issues to the appropriate IT resources while tracking progress through resolution.
• Develop and maintain training materials, knowledge base articles, and standard operating procedures.
• Identify opportunities to improve employee efficiency through enhanced training and process improvements.
• Partner with firm leadership and department managers to recommend workflow enhancements and operational best practices.
• Maintain employee training records and support ongoing professional development initiatives.

Qualifications

Required

• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time management abilities.
• Proven ability to train and support users with business applications and operational processes.
• Self-starter with excellent judgment, initiative, and customer service skills.
• Advanced proficiency with Microsoft Office and Windows-based business applications.

Preferred

• Two or more years of experience providing training and user support in a legal or professional services environment.
• Experience with legal applications such as:
• Microsoft Office
• Timekeeping and billing systems
• Document management platforms (iManage preferred)
• Westlaw or similar legal research tools
• Practice management software
• Familiarity with litigation support workflows and legal office operations.

Why This Opportunity?

• Join a stable, highly respected organization with an outstanding reputation.
• Play a visible role supporting attorneys and professional staff across the firm.
• Make a meaningful impact by improving training, processes, and employee productivity.
• Collaborative team environment with long-term career growth potential.
• Competitive compensation and comprehensive benefits package.

Schedule: Monday–Friday Work Arrangement: 100% Onsite (Birmingham, AL)