Practice Support Specialist

Position Summary

Status: Full-Time


Location: Greater Birmingham area, Fully onsite


*Requires travel between different hospitals*

Shift: Monday- Friday, 8am-5pm


At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Position Summary

The Practice Support Specialist is responsible for optimizing the functionality and user proficiency of the ELLiE electronic health record (EHR) and associated clinical systems across physician practices. The Practice Support Specialist educates providers and their clinical support teams on effective EHR workflows and promotes the use of advanced digital solutions including telemedicine. The specialist provides direct, hands-on support and a takes a proactive approach in identifying and implementing optimization opportunities for the EHR and practice workflow in collaborating with IT, clinical, and operational leaders.

Responsibilities

Essential Functions

• Work closely with physicians and practice staff to assess current EHR workflows through regular site visits and offer personalized in-person support and training on ELLiE functionalities and best practices for providers and clinical support staff.
• Organize and facilitate new provider trainings and ongoing educational/refresher trainings to ensure continuous learning and adaption to system updates.
• Provide hands-on training and resolve issues with telemedicine and digital applications.
• Identify optimization and workflow redesign opportunities to streamline practice processes and collaborate with IT Operations and Products teams to develop and implement solutions and ensure that changes meet user needs and compliance standards.
• Develop and maintain strong relationships with physicians, APPs, and practice staff.
• Reinforce EHR best practices and address any emerging issues or challenges to enhance user proficiency.
• Effectively communicate with practice staff.
• Demonstrate excellent verbal and communication skills.
• Review data and analytics to identify trends, usage patterns, and areas for improvement in EHR utilization.
• Monitor EHR performance metrics and user feedback to identify areas for further optimization and improvement.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Other Related Functions

• Multitask across various projects, supporting the AVP of Physician Optimization in special initiatives.
• Participate actively in team meetings and contribute to organizational goals.

Qualifications

Education/ Training

• Bachelor degree in a related area of study required or
• Associate degree and two (2) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section) required or
• High School Graduate or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section) required
• Knowledge of healthcare regulations and compliance requirements required
• Strong verbal and written communication skills required

Licensure/ Certification

• Epic Ambulatory or Epic Credentialed Trainer Certification preferred

Experience

• 2 Years of experience using Epic electronic health record required
• Experience in telehealth services and digital health technologies required
• Strong mentoring and coaching abilities, particularly in a healthcare setting required
• Familiarity with Epic, Microsoft Office Suite, and various business support applications required
• Knowledge of healthcare regulations and compliance requirement required
• Strong verbal and written communication skills required