Customer Service Representative

ProColor is seeking a personable and detail‑oriented Customer Service Representative (CSR) to deliver a legendary customer experience from vehicle intake through delivery. This position serves as the front‑line liaison between customers, insurance partners, and the production team. As a brand ambassador, the CSR ensures every customer interaction reflects professionalism, transparency, and care. The ideal candidate thrives in a fast‑paced environment, enjoys working with people, and demonstrates strong organizational and communication skills. Key Responsibilities Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards Greet customers and manage vehicle intake and delivery processes Conduct vehicle walk‑arounds; document related and unrelated damage Take photos of vehicle condition and upload documentation into the Business Management System (BMS) Explain the repair process clearly and set expectations with customers Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.) Schedule and follow up on customer appointments based on shop availability Communicate with customers and insurance partners via phone, email, text, and video calls Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery Assign work orders to technicians as required Keep the BMS and related systems accurate and up to date Support front office operations, administrative tasks, filing, and data entry Import, verify, and maintain accurate records in accounting systems Maintain a clean, organized, and professional front office environment Comply with all company policies, procedures, and health & safety standards Perform other related duties as assigned Core Competencies Customer focus and relationship building Strong communication and interpersonal skills Problem solving and conflict resolution Accountability and dependability Quality orientation and attention to detail Teamwork and collaboration Time, energy, and stress management Qualifications & Requirements High school diploma or GED required Valid driver’s license with a clean driving record Previous customer service experience required (body shop experience preferred) Administrative or data entry experience preferred Experience with Mitchell RepairCenter is an asset Estimating experience considered a plus Strong negotiation and objection‑handling skills Excellent verbal and written communication abilities High level of professionalism, discretion, and tact Computer proficiency (MS Word, Excel, email systems) Strong work ethic, positive attitude, and team‑focused mindset Working Conditions Regular use of computers, phones, and office equipment Occasional lifting or moving of items up to 50 lbs Overtime may be required based on business needs Why Join ProColor? Join a modern, state‑of‑the‑art collision center with 15,000 sq. ft. of workspace, fully air‑conditioned for year‑round comfort Team‑oriented, customer‑first culture Stable, full‑time position in a growing organization Opportunities for professional development Supportive leadership and collaborative environment ProColor is an equal opportunity employer. We welcome applicants from all backgrounds, experiences, and cultures. Diversity, Equity, Inclusion and Accessibility At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws. If you require accommodation during any stage of the recruitment process, please inform us and we will work with you to address your needs. #J-18808-Ljbffr