Customer Service Agent

Our client is seeking a Customer Service Agent to join their team. As a Customer Service Agent, you will be part of the Help Desk support team supporting clients with technical issues. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a customer-focused attitude, which will align successfully in the organization.

Job Title: Customer Service Agent

Location: Austin, TX

Pay Range: $18

What's the Job?

• Diagnose and troubleshoot basic software and hardware problems for clients.
• Log, document, and maintain records of client issues and resolutions.
• Resolve simple problems promptly and escalate complex issues appropriately.
• Assist clients by answering 'How-To' questions to improve their system usage.
• Contribute to knowledge base entries based on client interactions and issues.

What's Needed?

• At least 6 months of experience in a call center environment or IT role.
• Some IT schooling or degree in Information Technology.
• Ability to work in a fast-paced environment and think creatively.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively within a team setting.

What's in it for me?

• Opportunity to develop technical and customer service skills.
• Work in a dynamic and supportive team environment.
• Gain valuable experience in IT support and troubleshooting.
• Potential for career growth within the organization.
• Access to comprehensive benefits after the waiting period.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.