Data Center Operations Area Manager

Data Center Technology ManagerAmazon Web Services is a fast-paced technology company and a leader in the world of Data Centers. We are looking for proven Data Center Technology Manager with solid experience in people management and scaling teams. The DCO Area Manager will drive the vision for the Data Center Operations within the region. The ideal candidate would have a background in IT Infrastructure, Data Centers or worked for the industrial manufacturing domain (aircraft, automobiles, consumer electronics, heavy machinery... list not exhaustive) or Military.The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. The successful candidate will have experience managing a team of 70+ people on a 24/7 rotating shift across multiple Data Centers. The role includes mentoring, developing and growing people in all levels, supporting projects and proposing technical solutions that are scalable. PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)Key job responsibilities:Team management of Data Center Managers leading Data Center Technicians. This includes recruitment / people development through coaching and mentoring / performance review / rotation management.Define the strategy to improve the efficiency and productivity of day to day 24x7 Datacenter Operations.Manage and continuously Improve the workflows, processes and throughput for data Centers Operations.Ensure all operational KPIs and Metrics are consistent, being measured and met inside AWS Data Centers.Drive innovation and automation within Data Center Operations.Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc..).Manage Vendor performance.Ensure Data Centers are compliant with all relevant security policies and procedures.About the team:Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications:2+ years of people management and team development experience5+ years of engineering work managing large-scale services experienceExperience operating a mission-critical team or productHigh school or equivalentExperience maintaining SLAs through the implementation of proactive issue detection and reportingPreferred Qualifications:3+ years of work in a management position with 5 or more direct reports experience5+ years of work in data centers with an emphasis on building and equipment operation experienceBachelor's degree in Electrical Engineering, Mechanical Engineering, or a related fieldKnowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC unitsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.