Desktop Engineering Team Manager

Position Description The Endpoint Engineering Team Lead oversees the configuration, deployment, and lifecycle management of the Lab’s enterprise Windows, macOS, and iOS/iPadOS platforms. This includes building and maintaining standard OS images, ensuring compliance with security configuration baselines, remediating vulnerabilities, responding to endpoint-related incidents, and managing the enterprise software catalog (including packaging and updating applications). Leading a seven-member engineering team, this role provides technical and operational leadership for day-to-day activities as well as project delivery. Reporting to the Enterprise Platform Sector Manager, the Team Lead contributes to budget, staffing, and platform strategy, and engages with stakeholders across the Laboratory. The successful candidate will balance usability and customer experience with security and compliance requirements, driving continuous improvement of endpoint platforms in support of the Lab’s strategic goals. Key Qualifications Strong written and verbal communication skills, with the ability to understand customer needs and lead effective troubleshooting and incident response Demonstrated experience leading and mentoring technical teams, fostering collaboration, and supporting staff development Proven time and resource management skills to plan and execute both operational work and projects in a complex environment Ability to drive platform evolution in alignment with vendor direction while maintaining rigorous security, compliance, and data protection standards Skill in building productive relationships with IT peers and stakeholders, applying emotional intelligence and sound collaboration practices Strong analytical and critical thinking skills for complex problem solving at enterprise scale Team Management - 60% Provide leadership, management, and mentorship to the Endpoint Engineering team, including performance management and career development. Plan and prioritize team workload across day-to-day operations and projects, coordinating with the Project Management Office on key project initiatives. Ensure operational excellence and consistent compliance with Laboratory security, governance, and business continuity requirements. Represent the team with Laboratory stakeholders and deliver clear, effective communications on service changes, incidents, and project updates. Oversee key vendor relationships for endpoint platforms, tools, software, and related services to ensure value and alignment with Lab needs. Contribute to endpoint platform strategy, technology roadmaps, and budget and staffing recommendations by evaluating emerging technologies and making realistic, actionable recommendations. Operational Duties - 40% Oversee enterprise endpoint operations for Windows, macOS, and iOS/iPadOS, including OS imaging, configuration management, and lifecycle management. Coordinate and approve software deployments, configuration changes, and security updates (e.g., patching, vulnerability remediation) to reduce risk and maintain compliance. Oversee the enterprise software catalog and application packaging lifecycle, ensuring applications are current, tested, and compliant with Laboratory standards. Manage third-tier incident and request escalations, ensuring timely resolution or escalation to vendors as appropriate. Collaborate with security teams to implement and maintain platform security baselines, compliance configurations, and operational best practices consistent with Laboratory IT governance. Own operational reporting by providing regular service health, compliance, and performance metrics to leadership and identifying opportunities for continuous improvement. Ensure operational processes and procedures are defined, documented, maintained, and followed by the team. Minimum Qualifcations Bachelor’s degree in Computer Science, Information Technology, or related field, or at least seven years of equivalent relevant work experience Strong foundational knowledge of enterprise IT technologies, including endpoint hardware, software, virtualization or VDI, desktop backup, and networking Hands-on experience with Dell (or equivalent) workstation and laptop platforms, Microsoft Surface devices, and Apple macOS and iOS or iPadOS devices Extensive experience administering Windows 11 and macOS in an enterprise environment, including Microsoft Office 365 or Microsoft 365 Working knowledge of enterprise endpoint management tools such as Microsoft Endpoint Configuration Manager (ECM), OSD or MDT, JAMF, and HCL BigFix (or equivalent tools) Understanding of securing endpoint platforms in alignment with NIST SP 800-171 controls or similar security frameworks Experience with application packaging, deployment automation or DevOps techniques, and maintaining an enterprise software catalog Knowledge of project management practices and familiarity with ITSM tools such as ServiceNow Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders Strong people leadership, organizational, and time-management skills Preferred Qualifcations Familiarity with AI and automation tools (for example, generative AI, LiteLLM-based solutions such as OpenCode) to improve operational efficiency Experience leading technical teams or serving as a technical lead in an enterprise endpoint or infrastructure environment Hiring Range: $127,100 - $171,600 Disclaimer: MIT Lincoln Laboratory provides a typical hiring range as a good faith estimate of what we reasonably expect to offer for this position at the time of posting. The final salary offered to a selected candidate will depend on various factors, including—but not limited to—the scope and responsibilities of the role, the candidate’s experience, skills and education/training, internal equity considerations and applicable legal requirements. This range reflects base salary only and does not include additional forms of compensation or benefits. At MIT Lincoln Laboratory, our exceptional career opportunities include many outstanding benefits to help you stay healthy, feel supported, and enjoy a fulfilling work-life balance. Benefits offered to employees include: Comprehensive health, dental, and vision plans MIT-funded pension Matching 401K Paid leave (including vacation, sick, parental, military, etc.) Tuition reimbursement and continuing education programs Mentorship programs A range of work-life balance options ... and much more! Please visit our Benefits page for more information. As an employee of MIT, you can also take advantage of other voluntary benefits, discounts and perks. Selected candidate will be subject to a pre-employment background investigation and must be able to obtain and maintain a Secret level DoD security clearance. MIT Lincoln Laboratory is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship is required. Requisition ID: 43129

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