Sr. Desktop Engineer

Overview The Sr. Desktop Engineer (Executive Support & Endpoint Engineering) will be responsible for delivering high-touch, reliable, and secure end-user technology support for executive leadership while advancing the enterprise endpoint engineering function. This role will serve as the primary point of contact for the executive leadership team and a senior technical escalation point for complex desktop, mobile, collaboration, and endpoint management issues across corporate and distributed environments, ensuring executives and business-critical users have a seamless, responsive, and highly professional support experience. The ideal candidate combines strong executive presence with deep hands‑on expertise in endpoint management, Windows and Mac support, Microsoft 365, device provisioning, patching, application deployment, endpoint security, and automation. This individual will partner closely with Infrastructure, Cybersecurity, Service Desk, Collaboration, and business stakeholders to improve device reliability, standardize endpoint processes, enhance security compliance, and continuously elevate the employee technology experience. This role follows a hybrid schedule and requires regular, in-person work at our Boston, MA office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role. Responsibilities Daily white-glove technology support for executive leadership and critical business stakeholders, ensuring prompt, professional, and discreet resolution of hardware, software, mobile, collaboration, connectivity, and access-related issues Hands‑on audio/visual support for executive meetings, board meetings, conference rooms, town halls, and high-priority events, including setup, testing, troubleshooting, vendor coordination, and real-time support for conferencing, presentation, and hybrid meeting technologies Endpoint standards, provisioning, imaging, configuration, deployment, refresh, retirement, and lifecycle governance for Windows, Mac, and mobile devices Administration and optimization of endpoint management platforms such as Microsoft Intune, Autopilot, Addigy, MECM, ManageEngine UEM or related tools Advanced support for Microsoft 365, Teams, Outlook, OneDrive, SharePoint, conferencing tools, executive meeting rooms, and hybrid work technologies Endpoint hardening, encryption, patch compliance, vulnerability remediation, device policy enforcement, access controls, and partnership with Cybersecurity Senior escalation for complex end‑user technology issues, recurring endpoint incidents, root cause analysis, and proactive remediation Packaging, testing, event correlation, deployment, troubleshooting, and lifecycle management of desktop applications and business productivity tools Standards, runbooks, support procedures, knowledge articles, self‑service enablement, and continuous improvement of endpoint support processes Endpoint asset tracking, hardware/software inventory accuracy, warranty coordination, vendor engagement, procurement support, and service level follow‑up Collaboration with Infrastructure, Cybersecurity, Service Desk, HR, Facilities, and other business stakeholders to improve employee technology experience Execution of endpoint‑related initiatives, device refreshes, platform migrations, office openings, collaboration upgrades, and executive technology projects Other duties as assigned Qualifications Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or related field; equivalent work experience may be considered 6+ years of progressive experience in desktop engineering, endpoint support, endpoint management, IT operations, or enterprise end‑user technology support 3+ years of experience providing direct executive-level (C‑suite) white‑glove technology support in a corporate environment Strong hands‑on experience supporting Windows, macOS, iOS, and Android devices in an enterprise environment Experience administering endpoint management platforms such as Microsoft Intune, Autopilot, Addigy, MECM, ManageEngine UEM or comparable tools Strong knowledge of endpoint provisioning, imaging, performance tuning, patching, software deployment, application packaging, PowerShell, and lifecycle management Experience supporting Microsoft 365 technologies, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and hybrid meeting/collaboration tools Familiarity with endpoint security practices, including encryption, device compliance, vulnerability remediation, access controls, endpoint hardening, and conditional access policies Strong hands‑on experience supporting executive meetings, board meetings, conference rooms, video conferencing platforms, and audio/visual technologies Strong analytical, troubleshooting, and problem‑solving skills across hardware, software, networking, mobile, collaboration, identity/access, and endpoint management domains Ability to diagnose recurring endpoint issues, perform root cause analysis, and implement sustainable technical and/or process improvements Experience working within ITSM processes, including incident management, request fulfillment, change management, problem management, and knowledge management Ability to create and maintain technical documentation, runbooks, standards, support procedures, and end‑user knowledge materials Strong customer‑service orientation with the ability to provide calm, discreet, professional, and high‑quality support to executive leadership (C‑suite) and critical business stakeholders Excellent verbal and written communication skills, with the ability to translate technical issues into clear, business‑friendly language High degree of judgment, urgency, confidentiality, and professionalism when supporting executive leadership and sensitive business situations Ability to prioritize competing demands, manage escalations, and deliver reliable support in a fast‑paced, deadline‑driven environment Strong cross‑functional collaboration skills with the ability to partner effectively with Infrastructure, Cybersecurity, Service Desk, HR, Facilities, vendors, and business teams Relevant certifications preferred (e.g., Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA A+, Network+, Security+, Addigy certification, ITIL Foundation, or comparable credentials) Experience supporting distributed, multi‑site, retail, hospitality, restaurant, or franchise‑based environments preferred Extremely detail‑oriented, efficient, and organized with an exceptional ability to establish priorities and objectives Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally Creative, progressive, thought leadership with the ability to influence at all levels of the organization Excellent leadership skills including the ability to build teams, motivate, guide, and mentor Dedicated learner with a natural curiosity for consistent growth Exhibits comfort, ease, and flexibility working in an extremely fast‑paced ever‑changing, deadline‑driven environment Cooperative team player with an upbeat, positive, “can‑do” attitude! Ability to work off‑hours and provide on‑call support as needed Perks Planet Fitness cares about you and your well‑being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance. Salary The salary for MA-based employees hired into this role will be aligned with the range below. This is a good faith estimate, and the amount of base salary will correspond with a candidate’s professional experience, qualifications and internal equity. Annual Base Salary Range: $95,000‑$110,000 #J-18808-Ljbffr Unavailable