Account Supervisor

Account SupervisorDigitas Health is the modern creative agency that takes on the biggest moments in healthcare, raises the standard of creative, and connects people, partners, and ideas to create work that earns its place in culture. Purpose-built for today's complex and evolving landscape, we partner with some of the world's largest healthcare brands to do big things by moving faster, connecting deeper, and unlocking new possibilities at the intersection of creativity, data, technology, and empathy. Guided by our purpose, Connected for Good, and fueled by a vibrant, magnetic culture —we deliver meaningful work that drives relevance, changes behavior, and creates lasting impact, always grounded in humanity, not just technology. As part of Publicis Health and Publicis Groupe, we bring together entrepreneurial energy with the scale, stability, and depth of one of the world's leading communications networks.At Digitas Health, what sets us apart isn't just who we work with, it's how we work and how it feels to be here. Our culture attracts curious, driven people who want to make a difference and be part of something bigger. Our teams are intentionally crafted across disciplines, perspectives, and experience levels, bringing strategy, creativity, data, and technology together from the start. We believe the best ideas come from curiosity, collaboration, and healthy debate and we expect people here to be thoughtful, engaged, and eager to shape what's next. If you're energized by complexity, motivated by impact, and excited to help redefine how healthcare connects with people, we'd love to meet you!OverviewThe Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on assigned accounts. Has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. Builds and maintains positive, lasting client relationships. Ensures high quality agency output.ResponsibilitiesAgency OperationsDrives the process and details, and develops tactical plans. Forecasts budgets.Finances: Develops and administers clients' budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.Raises client awareness as to when changes in client direction affect estimates.Thorough knowledge of contract and its implications.Sound decision making regarding hours dedicated to jobs, what to prioritize.Thorough knowledge of all basic financial tools necessary to account managementTrouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisionsTeam Leadership: Takes on wider, informal leadership responsibilities within the agencyManagement: team leader, provides clear and fair direction & feedback to junior account staffKnowledgeDeep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audienceContinuously learning technologyDemonstrates and applies extensive and expert knowledge of assigned brandsSuccessfully serves as point of authority and/or source of advice for therapeutic areaEnsures team adherence to agency process. Identifies issues and leads problem resolutionStrategyVision: Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and detailsPlanning: High-level analysis of category, research, and competitive data.Analyzes and extracts findings/issues from all available marketing data.Active in strategic development.Demonstrates passion for the brandTactics and ExecutionDevelops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.Production: Supervises and effectively manages the production of client-approved marketing toolsCreative: Collaborates on creative brief developmentAssumes responsibility for the writing and preparation of marketing communications plans and proposalsCommunication: communicate key Client issues/ initiatives to team accurately and in timely mannerDemonstrates the ability to think creatively and strategicallyPHCG Offerings: Basic knowledge of PHCG businesses, offerings, and toolsClient RelationshipBuilds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.Relationship: Frequent, positive client contact with key clientsBrand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departmentsAgency Champion: Understands, communicates and advocates the agency POV (point-of-view).Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly.Presents complex data or messages in clear, succinct, compelling manner to clientsLead role in ensuring timely, accurate client documentation & correspondenceQualificationsRequirementsExhibits Integrity and TrustExhibits Self DevelopmentEducation and ExperienceBachelors degree requiredMBA, Masters in Marketing or related discipline preferredExperience in healthcare communications environment preferred5+ years experience in an integrated agencyOpen to travelAdditional InformationOur Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io your information will be kept confidential according to EEO guidelines.