Enrollment Support Specialist at Western Atlantic University School of Medicine in Passaic, New Jersey

Enrollment Support Specialist

The Enrollment Support Specialist (ESS) plays a critical administrative role in supporting the enrollment process at Western Atlantic University School of Medicine (WAUSM). This position is responsible for ensuring prospective and admitted students submit all required documentation in a timely and organized manner. The ideal candidate will be exceptionally detail-oriented, highly organized, and proactive in follow-up and follow-through. This role spans the entire enrollment funnel-from helping applicants complete their files and progress through admissions review, to guiding admitted students through the final steps of matriculation. It also includes coordination with internal departments such as Student Financial Services, the Registrar, and Student Affairs, as well as managing pre-med student information and onboarding materials for undergraduate partner institutions. This is an in-person position located in Bloomfield, NJ.

Responsibilities:

• Schedules and facilitates applicant interviews with faculty; collects and submits written application summary and decision recommendations to admissions coordinator
• Provides outreach to applicants throughout the admissions funnel up to enrollment
• Collaborates with the Office of Student Finance and the Office of Student Affairs in transitioning the applicant to a newly enrolled student
• Serves as the secondary contact to applicants by routinely communicating by phone, email, and text
• Reports activities and tracks applications/documents and student outcomes up to and including enrollment
• Partners with colleagues to provide support to students in each phase of the admissions process and to ensure a smooth transition from applicant to enrolled student status
• Continuously enhances product knowledge to effectively advise students
• Stays abreast of medical education trends, market and demands to execute enrollment strategies
• Uses the CRM (Slate) to track activities, enter notes and plan events
• Conducts self with WAUSM's Mission and Core Values guiding all activities and interactions
• Completes other duties as assigned by the management team

Education, Experience, and Attributes:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree required
• 3-5 years of previous admissions experience preferred
• Ability to be self-directed
• Flexibility to schedule working time around students' and/or departmental needs
• Outstanding written and verbal communication skills are required
• Capacity to work in a fast-paced environment, be a quick learner, and a self-starter
• Exceptional organizational and time management skills
• Prior CRM experience preferred (Slate, Salesforce, etc.), but not required
• Enjoys interacting with prospective students remotely while creating meaningful relationships
• Desire to work in a team-oriented environment along with the ability to work well independently
• Goal oriented and internally motivated

Salary commensurate with experience. Western Atlantic University School of Medicine (WAUSM) is an equal opportunity employer (EEO). We are committed to diversity and inclusion, and support applicants from all backgrounds to join our team. We strive to build a community that represents the students we serve and exhibits a variety of skills, cultures, perspectives, and experiences. Employment is a decision based upon qualifications, merit, and the needs of the University.