Collections Specialist

Job Type: Contract-to-Hire Location: Ypsilanti, MI area Work Schedule: 100% in office Hours: Monday - Friday 8:00am - 4:30pm Compensation: $23 - $25/ hour Benefits: Full benefits available upon conversion Sanford Rose is seeking a Billing & Collections Specialist for a rapidly growing organization in the greater Ypsilanti area. This role is heavily focused on outbound collections and customer account management, playing a key role in supporting cash flow and resolving outstanding balances. The ideal candidate brings strong collections experience, is comfortable in a high-volume call environment, and can effectively communicate with customers to drive timely payment resolution. This is a great opportunity to join a growing team in a fast-paced environment with strong long-term growth potential. Responsibilities Manage high-volume outbound collections activity, following up on outstanding balances and driving timely payment resolution Communicate with customers to resolve payment issues, update payment methods, and negotiate payment arrangements Support invoicing and billing processes, ensuring accuracy and timeliness Serve as a point of contact for customer billing inquiries, providing front-line support and escalating complex issues as needed Maintain accurate and up-to-date customer account records, documenting all collection activity Review aging reports and prioritize collection efforts while working cross-functionally to resolve discrepancies Qualifications 1+ years of experience in accounts receivable, billing, or collections in a high-volume environment Strong collections experience with a focus on phone-based customer interaction Experience working with ERP or accounting systems; ability to learn customized platforms Ability to manage multiple priorities in a fast-paced environment Strong communication, problem-solving, and organizational skills Detail-oriented with a focus on accuracy and follow-through #J-18808-Ljbffr