Senior Program Manager (United States)

You can see it. A company that offers you a career, not just a job. A place where you’re challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to make decisions that will propel the growth of its business. A company that relies on you to lead that growth. If that’s where you see yourself, TAPFIN has a career opportunity for you!

JOIN THE TAPFIN TEAM!

Under the direction of the Program Director this role is responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client with multiple locations or functions.

HOW YOU’LL MAKE A DIFFERENCE:

The Senior Program Manager is responsible for the overall management all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client with multiple locations and/or functions. This includes overseeing and managing the subvendor / supplier program and its population and its day-to-day operations (implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, and performing periodic benchmarking of the subvendor population.

Additionally responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.). Financial and administrative responsibilities include meeting or exceeding account growth targets, overall account profitability, implementation, training and administration of software to client and sub-vendor supplier users, and sub-vendor and supplier population benchmarking and reporting, and quarterly performance reviews. Also accountable for setting performance expectations for and managing department staff priorities and results. Generally, this role is required for large vendor management programs. See TAPFIN’ Vendor Management Group Organizational Baseline Model for further details on job title stratifications.

• Establishes and develops manager relationships with in assigned clients and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the local branch staff, the profitability of each contractor/subcontractor placement (IT, light industrial, general administrative, etc.) or conversion;
• Implement and manage sub-vendor / supplier program for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction; ensure proper selection and solid negotiations in the sub-vendor and supplier contracting process, to ensure the maximum profitability, as well as quality, of each placement (IT, light industrial, general administrative, etc.);
• Manage the day-to-day CWS operations of the various locations, which include, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may manage administrative staff;
• Responsible for selection, hiring and training of staff personnel within the program.This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations of branch staff, as well as train, motivate and encourage professional growth;
• Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services. Is knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes.
• Communicates with field staff, keeps them informed, and shares information regarding contractors, subcontractors and client needs; regularly contacts any TAPFIN consultants, working at assigned client(s), during assignments/projects to remain aware of project status, gathers feedback from clients about consultant progress/performance, and resolves or escalates any issues appropriately; when filling IT requisitions, works directly with branch Recruiting Managers and/or Placement Managers in structuring and delivering an effective service delivery model, meet with qualified candidates and schedule interviews, etc.
• Working in conjunction with local branch staff, ensures remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities;
• Assists appropriate individuals, including Operations and the Collections Department to ensure timely collection of receivables;
• Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population. If a TAPFIN consultant is involved, may be involved in the counseling and disciplining of the individual, after consulting HR, or escalate issues to subvendors as necessary. If a contractor from another staffing company, will report issue to respective contact for resolution;
• Ensure a “customer service” rapport with the field organization and ensure open communications.
• Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree, or equivalent experience, plus at least seven years of experience in managing a vendor on-site program, general management, or account management role in a general staffing company, including at three years supervisory experience.
• Proven negotiation skills are a must.
• Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with vendors / candidates at all levels.
• Excellent troubleshooting and problem-solving skills are a must.
• Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment.
• Moderate to significant travel may be required, depending upon the client locations and individual client requirements.

ManpowerGroup is an EOE/AA/Vets/Disabled Employer