Customer Service Representative

Job Summary As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. Essential Functions Accurately process and ensure accuracy of customer transactions in the order entry system such as orders, quotes, returns, etc. Maintain accurate customer and territory records, facility records, and document all customer interactions. Generate reports and monitor scheduled shipment dates to ensure timely delivery. Ensure that regulatory guidelines are met in accordance with company, state, and federal policies. Adhere to accounts receivables policies and verify pricing and terms in accordance with standard procedures. Multitask and work within multiple computer systems and communication platforms simultaneously. Stay current with company products, policies, and procedures. Develop strong relationships with internal functions, customers, and manufacturing partners. Provide impeccable customer service and sales support; respond to queries, answer questions, and solve problems in a timely fashion. Communicate pertinent information received from customers to outside sales representatives or appropriate management. Identify customer requirements and expectations to recommend specific products or solutions. May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services. Perform other duties as assigned. Job Qualifications High School Degree or equivalent. Exceptional customer service and organizational skills. Accuracy and strong attention to detail. Effective verbal, written, and interpersonal communication skills. General computer proficiency, including knowledge of MS Office. Preferred Qualifications Associate’s Degree or equivalent combination of education and experience. Proficiency in SAP or related ERP. Working Conditions Physical Demands: Operating a computer or other office devices for the majority of the workday; may occasionally need to move packages up to 10 pounds such as office supplies or equipment. Must be able to communicate with others in person, over the phone, and in writing; understand and effectively exchange accurate information with coworkers, customers, and vendors; read and interpret various electronic and written documents. Travel and On-Call Minimal travel (10%) in a local area for sales ride-along or training opportunities. Benefits Full Medical, Dental, and Vision benefits and an integrated Wellness Program. 401(k) Match Retirement Savings Plan. Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO). Educational Assistance Program. Full Paid Parental and Adoption Leave. LifeWorks Employee Assistance Program. Patterson Perks Program. Competitive incentive programs and rewards for eligible employees. Salary Range $15.63 - $20.34 per hour; final offer may exceed this range based on location, experience, and skills. EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, protected veteran status, or disability. At Patterson Companies, we embody our values every day. #J-18808-Ljbffr