Customer Account Manager

Leading the post-implementation customer relationship for specialized carrier portfolios, the full-time remote Customer Account Manager will develop strategic account plans, manage complex renewals, and coordinate decisions across multiple teams to enhance customer retention and revenue growth. Key responsibilities Develop and maintain operational and executive relationships appropriate to assigned portfolio complexity Lead complex, multi-service or multi-location renewals, RFP/RFQ responses, and executive business reviews Manage material churn forecasts and mitigation plans while balancing customer outcomes with pricing discipline and long-term account value Required qualifications Typically 6+ years of experience in Customer Retention, Strategic Account Management, or a comparable customer-facing role; senior assignments typically require 8+ years Significant digital/communications infrastructure experience preferred Demonstrated success managing complex, strategic, or high-revenue customer relationships Advanced experience in renewals, retention, commercial negotiations, and contract execution Strong commercial judgment and ability to evaluate customer, contractual, operational, and financial tradeoffs