Technical Support Engineer

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our collaborative IT team as a Global Technology Support - Engineer II ! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.

You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.

Qualifications
• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2+ years of experience in desktop support or systems administration
• Preferred Fields of Study: Computer Science, Information Technology, Engineering or related field
• ITIL certification preferred

Roles and Responsibilities
• Strong proficiency in Windows/Mac operating systems and Active Directory administration
• Advanced troubleshooting skills for hardware, software, and network connectivity issues
• Experience with IT Service Management tools like ServiceNow for ticket management and workflow
• Knowledge of network protocols, VPN, wireless networking, and security best practices
• Expertise in PC/laptop deployment, imaging, and configuration management
• Ability to provide "smart-hands" support in computer rooms, IDF’s, MDF’s, labs and for physical equipment such as servers, switches, routers, and printers.
• Experience with vendor management and coordination
• Strong documentation and knowledge base maintenance skills
• Excellent verbal and written communication abilities
• Proven customer service orientation and problem-solving capabilities
• Ability to work independently and as part of a team
• Multi-tasking skills with ability to prioritize effectively
• Availability for occasional on-call rotation or off-hours support as needed
• Proficiency with Microsoft 365 suite and collaboration tools
• Physical ability to lift/move equipment up to 35 lbs occasionally