Program Coordinator- NYC SBS APEX Accelerator/MWBE Vendor Services

Job Description NYC SBS APEX Accelerator / M/WBE Vendor Services Unit within DEFO offers free assistance to small businesses in New York City who are looking to sell their goods or services to the government. Guidance is offered through one-on-one counseling, workshops, and trainings on how to become a government contractor, finding the right contract opportunities, and competing and performing on government contracts. SBS is seeking an APEX Accelerator / M/WBE Vendor Services Program Coordinator to assist us in delivering services designed to help businesses successfully sell their goods and/or services to the government. Responsibilities include supporting the team efforts in providing procurement and business technical assistance, organizing and leading educational workshops, tracking success stories, and collecting program performance data. The APEX Accelerator / M/WBE Vendor Services Program Coordinator works closely with the Executive Director of the NYC SBS APEX Accelerator to ensure the accurate documentation of programmatic goals. Responsibilities Assisting the Unit’s Executive Director and Program staff with support for all programs and initiatives including CRM data entry, compiling reporting data, coordinating success stories, preparation of presentation materials, and other unit tasks as needed Manage Unit telephone hotline and Outlook mailboxes to ensure intake of requests for assistance from program participants in a timely fashion Pre- and post-workshop coordination including Eventbrite and Zoom check in and MS Dynamics CRM data reconciliation Liaise with DEFO Teams including M/WBE Certification, Division of Labor Services, Strategy and Analytics, to resolve issues that are vendor initiated Supporting the collection and maintenance of program-related online and hard copy content including workshop and marketing collateral in Shared Drive Maintaining standard operating procedures (SOPs) documentation library for Unit programs Coordinating receipt of program metrics and performance reports from program managers and contractors Administering program-related surveys following events Assist with maintaining assessment tools, performance reports and surveys for programs Provide input and observations regarding program delivery to improve delivery of service by the unit Collect and maintain success story documents by electronically organizing success stories from M/WBEs who have won contracts because of the support of the unit Event support for unit events including workshops, Small Business Expo, Procurement Fair, Borough Forums, graduations and other related marketing efforts and special projects as assigned Minimum Qualifications High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to “1” above. Preferred Skills Customer service experience – Ability to perform in a fast-paced, demanding work environment – Team-oriented – Advanced proficiency using MS Word, MS Excel, MS PowerPoint, MS Visio and MS Project – Experience with data analysis and reporting using MS DYNAMICS, MS ACCESS, MS EXCEL, or other software application – At least two years of previous work experience that included program coordination, data collection, administrative assistance, and event management a plus – Outstanding written and verbal communications skills – Ability to communicate effectively with both internal and external relationships Remote Work This position may be eligible for remote work up to two days per week, in accordance with the Remote Work Pilot Program established between the City and DC37; however, note that per this program, employees may be required to report to the workplace in person if operational needs warrant. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Salary: $44,545.00 – $60,000.00 #J-18808-Ljbffr City of New York