HVAC Dispatcher

Join a Top-Rated HVAC & Plumbing Team in Dallas! Are you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you're organized, customer-focused, and love a good scheduling puzzle, we want to hear from you! We're looking for a Dispatcher to join one of the highest-rated HVAC & Plumbing companies in the greater Dallas area. In this role, you'll be the communication hubkeeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service. What You'll Do: Maintain daily schedules and dispatch service jobs efficiently Pre-call customers and manage dispatch board activity Monitor and resolve open service tickets Coordinate with service managers and technicians to address field issues Maintain up-to-date customer records and documentation Deliver top-notch customer service via phone and digital communications What You Bring: 2 years of experience in dispatching (HVAC/Plumbing industry a plus!) Strong communication and phone skills with active listening Ability to multitask, prioritize, and stay organized under pressure Familiarity with ServiceTitan or similar CRM systems preferred A customer-first mindset and a collaborative attitude Compensation & Perks: Hybrid schedule on a Friday-Tuesday shift : Work remotely SaturdaySunday (8am-5pm); in-office Monday, Tuesday & Friday (10am-7pm) $18$19/hour base pay , plus weekly performance bonuses Paid weekly on Friday Year-round work (no slow season!) Medical, dental, and vision insurance HSA with company contribution Life insurance (up to $300,000 available; $100,000 guaranteed) Short- and long-term disability Critical illness & accident insurance 401(k) with 4% company match Paid holidays and PTO Generous employee discounts Ongoing training and growth opportunities we love to promote from within! Employee referral program Team-oriented culture with community events throughout the year If you're ready to be part of a high-performing, customer-focused team that takes pride in delivering quality service, apply now! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.