Chick-fil-A Kitchen Operations Manager (PM)

Job Description

Job Description

Company: Chick-fil-A Northville

• If you are motivated by ownership, leadership, and the opportunity to build something, this role is for you.
  
• Operator Phil Whitsel is deeply invested in growing people in order to grow the business, believing that the restaurant’s greatest asset is its team.
  
• Chick-fil-A Northville is committed to operational excellence, leadership development, and creating a high-performance team culture.
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $266 million in team member scholarships since 1973, with $29 million total awarded to 16,000+ winners in 2026
  

Value and Appreciate Employees

• Health Insurance
  
• Paid Time Off
  
• Tuition Discounts at Over 100 Colleges
  
• Never work on Sundays
  
• Excellent Career Advancement Opportunities
  
• Overtime Available
  
• 401K with employer match
  

Opportunity

We are looking for a BOH Operations Manager (PM Focus, availability between the hours of 12:00 PM AND 12:00 AM) to join our leadership team at Chick-fil-A Northville .

This role will take ownership of the PM kitchen, leading operations, developing people, and building systems that drive consistency and performance.

This is a hands-on leadership role focused on rebuilding and strengthening the back of house during the PM day part. The ideal candidate is someone who thrives in a fast-paced environment, takes ownership, and is motivated by the opportunity to lead a team through growth and improvement.

Your Impact

• Lead and model the Chick-fil-A Northville Mission, Vision and Core Values with guests and team members
  
• Own and lead PM kitchen operations, ensuring strong execution during high-volume hours
  
• Drive operational excellence through food safety, quality, and production systems
  
• Develop and coach team members, building a strong and sustainable leadership bench
  
• Create systems that lead to consistency, accountability, and predictable success
  
• Improve key performance metrics including speed of service, labor efficiency, and retention
  
• Lead a clean, safe, and high-performance BOH environment
  
• Hold team members accountable to standards while fostering a positive team culture
  
• Support overall restaurant goals and collaborate with the leadership team
  

Background Profile

• 2+ years of leadership experience in restaurant, hospitality, or similar environment
  
• Strong operational mindset with experience in BOH or kitchen leadership
  
• Proven ability to coach, develop, and hold a team accountable
  
• Demonstrated ability to improve performance, systems, or team consistency
  
• High level of ownership, work ethic, and attention to detail
  
• Ability to lead in a fast-paced, high-expectation environment
  
• Servant leader who thrives in a team-oriented culture
  
• Full Time Availability (Hours of 12:00 PM - 12:00 AM)
  
• ServSafe certification (highly preferred)
  

Apply now and you will be contacted ASAP .