Account Manager

Account Manager (Key Accounts / "Farmer")

Houston Powder Coaters is seeking a relationship-driven Account Manager to oversee and grow a portfolio of key customer accounts. This role is focused on deepening partnerships, increasing wallet share, and ensuring a high level of service execution. The ideal candidate thrives on building long-term relationships, identifying growth opportunities within existing accounts, and coordinating internally to deliver consistent, high-quality results.

Key Responsibilities

• Develop relationships with and manage a portfolio of key customer accounts, serving as the primary point of contact to enable profitable growth.
• Identify and execute opportunities to increase revenue, including new programs, expanded product lines, and additional services.
• Prepare accurate, timely quotations and estimates, ensuring pricing protects target gross margins and overall account profitability.
• Apply working knowledge of powder coating processes, capabilities, and specifications to set realistic customer commitments and align expectations with Production.
• Coordinate project launches with production and shipping, ensuring customer specifications are communicated accurately and monitor project timelines to resolve issues before delivery is impacted.
• Manage the commercial and financial health of assigned accounts, including monitoring payment history, coordinating credit terms with Finance, and supporting collections to limit the company's financial risk.
• Work closely with Operations, leading customer communication during critical projects and building accountability across departments for customer commitments.
• Build strong, trust-based relationships with customers' purchasing, engineering, and operations teams.
• Conduct regular account reviews to assess satisfaction, performance, and growth opportunities
• Collaborate with operations, production, and quality teams to ensure on-time delivery and service excellence.
• Proactively resolve customer issues and escalate when necessary to maintain strong relationships.
• Track account performance, including revenue growth, margin, and retention metrics.
• Develop account plans outlining growth strategy, key contacts, and opportunity pipelines.
• Stay informed on customer business trends, industry dynamics, and competitive positioning.
• Support pricing discussions and contract renewals in alignment with company profitability goals.

Qualifications

• 3–7+ years of account management, customer success, or sales experience (manufacturing or industrial services preferred)
• Strong relationship-building and communication skills
• Proven ability to grow existing accounts and expand customer spend
• Operational awareness and ability to coordinate cross-functional teams
• Comfortable with data, metrics, and CRM tools to manage account performance
• Problem-solving mindset with a proactive, service-oriented approach

Preferred Experience

• Experience in powder coating, metal finishing, or related industrial services
• Familiarity with manufacturing processes, supply chains, and production environments
• Exposure to pricing strategy, margin management, and contract negotiation

Success Metrics

• Revenue growth within assigned accounts
• Increased wallet share across key customers
• Customer retention and satisfaction scores
• On-time delivery and service performance alignment
• Contribution margin improvement within account portfolio

We are a growth-oriented, operationally disciplined company committed to delivering quality and reliability to our customers. This role offers the opportunity to directly impact revenue growth, strengthen strategic customer relationships, and collaborate closely with leadership and operations.