Director of Operations

THIS IS A JUNIOR OPS MANAGER POSITION WHOS LOOKING TO GROW WITH A START UP. Location: Cambridge, MA (HARVARD SQUARE) The Role This role starts before we even open and will keep growing as our business grows. You'll help build the restaurant from the ground up, starting with planning, setting up workflows, and training the team. Once we open, you'll run daily operations, work with vendors, and always look for ways to improve. As we expand, you'll take on more responsibility and help manage new locations. We're looking for someone who is hands-on, resourceful, and always thinking about how today’s decisions will shape our future. What You Will Do Pre-Opening Build SOPs across prep, service, kitchen flow, opening and closing, and food safety Design line flow and staffing models with scalability in mind Create training programs that are simple, repeatable, and easy to roll out Set up vendors, pars, and ordering systems Day-to-Day Operations Run daily operations of the first location Lead from the floor and set standards for speed, quality, and cleanliness Own scheduling, labor deployment, inventory, and waste Manage vendor relationships and solve issues quickly Improvement and Scale Constantly evaluate what works and what breaks under pressure Design scalable solutions rather than one‑off fixes Turn real‑world learnings into clean, documented systems Help open and support future locations Grow into multi‑unit responsibility as the brand expands #J-18808-Ljbffr