Sales and Service Engineer

Job Description – Sales & Service Engineer - Sealing technology products

GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets.

Full-time employees are eligible for Medical, Dental, Vision, Life Insurance and Disability coverage. We also offer a 401(k) Plan with employer match and safe harbor contribution, as well as Vacation, Holidays, Tuition Reimbursement and professional development opportunities.

Summary of Position

The Sales & Service Engineer for Sealing Technology Products will report to the Senior Director, Sales Americas for the Process Performance Technologies (PPT) of GMM Pfaudler. The job holder is responsible for sales development and for contributing to development of and implementing the sales strategy with a focus on aggressive growth of sealing technologies in the pharmaceutical, chemical, and food industries. A successful candidate can work well autonomously as well as collaborate in a cross-functional team environment, enjoys hands-on problem solving and has a service-focused mindset. This position is remote with a target home base in the Midwest region. Extensive travel (60 – 80%) is expected, including flexibility to travel throughout North America as may be required.

Key Responsibilities:

• Establishing, maintaining and growing relationships with existing customers
• Development and implementation of strategies and measures to acquire new customers
• Working to convert new leads into prospective customers with the ultimate goal of order conversion and establishing a repeat customer
• Finding, Qualifying and Reviewing inquiries
• Preparing and presenting sales offers and follow up to obtain order closure
• Processing orders in the business system
• Assist with follow up to handle any claims, customer concerns, accounts receivable, etc. activities
• Coordinating required support with field sales/service staff
• Develop and Execute the strategic orientation of the division together with the Interseal NA and International teams
• Contribute ideas for Further development and optimization of workflows and processes in the sales department for continuous improvement
• Preparation of market and competition analyses, identification of trends and market potentials
• Log and manage sales activities using Salesforce
• Monthly forecasting on key activities in region
• Participate in sales reporting, planning and budgeting activities
• Management or co-management of sales representatives/partners as well as prospecting assistance for new channel partners
• Participation in trade shows to showcase and demonstrate the product offering
• Keep eyes open for potential cross-selling opportunities during customer interactions

Qualifications & Skills:

• Education: Technical degree or equivalent training
• Experience: 3-5 years of sales experience with rotating equipment, preferably with an International sealing technology company

Skills:

• • Strong planning and organizational skills.
  • Excellent communication, negotiation, and presentation skills.
  • Familiarity with industrial markets and commercial business.
  • Proficiency in CRM software and other sales tools.

Key Competencies:

• Results-oriented mindset with a focus on achieving and surpassing goals.
• Adaptability to dynamic markets and fast-paced environments.
• Highly motivated with a natural authority and a “hands-on” mentality
• Strong customer service and development focus

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job posting in no way states or implies that these are the only duties to be performed for this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise.

GMM Pfaudler US Inc provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state, or local law.