CNAC Customer Service Specialist

Job Description

Job Description

Provide support for Sales and Post Sales operations to include meeting with customers pre/post-deal. This position will be responsible to process various aspects of the deal life cycle to help protect Company assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in three key areas: Customer Service, Operations, and Administration. Other duties as assigned.

Customer Service

• Focuses on the customer by asking questions, listening and intaking information to help facilitate sound business decisions.
• Assist the customer in understanding the expectations related to the deal transaction.

Operations

• Conduct interviews and prepare budgets with potential customers.
• Set expectations with customer for after the sale.
• Provide assistance with loan closings.
• Work to redeem customers pre/post charge off.
• Process and follow-up on CPI claims.
• Manage Rehabs, Loss Mitigation Program and Edits.
• Work through repos and follow-up with all compliance letters.
• Documents all customer contact or attempted contact.
• Process appropriate invoices pertaining to CNAC.

Administration

• Formally documents all activity using proprietary software.
• Serve as back-up to Branch Finance Assistant or Title Clerk as needed.
• Respond to written credit disputes.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Proficient keyboarding/computer skills, excellent organizational skills, clear written and oral communication skills, good ability to interact with all levels of management.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.

PHYSICAL DEMAND

The physical demands described here are representative of those that must be met by an mployee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands/fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Competitive pay
• Health insurance, Dental, Vision, Life, AD&D
• 401(k)
• PTO (120 hours/year)