Operations Supervisor

Job Description

Job Description

Job Summary:

To supervise and direct the operation and maintenance of the distribution system in accordance with established plans, policies and procedures. Provide our customers with a safe and adequate energy supply. Coach and develop the Field Operations Team ensuring desired individual performance, desired team performance and maintain a cohesive team environment. Participate as an effective team member of Field Operations that strategically supports company and corporate goals and objectives.

Essential Functions:

• Observes, coaches, develops employees and improves individual and team performance by creating an environment that allows individuals and teams to contribute to their maximum potential.

• Conducts timely and effective performance discussions.

• Upholds the corporate affirmative action commitment and ensures compliance with all federal, state and local laws.

• Implements Field Operation’s strategic plan. Monitors plan results to ensure the highest level of customer driven, safe, cost effective, quality results that assure compliance with all internal and external codes, policy, procedures and standards.

• Participates in Field Operations development of department goals, expense/capital budgets and collective bargaining contract administration. Participates in a manner that supports department, company and corporate objectives, values and services.

• Coordinates fleet maintenance and maintains adequate supply of materials, equipment, tools, and supplies to complete work.

• Cost effectively manages Field Operation activities to ensure the highest level of customer satisfaction. Initiates regular contact with internal and external customers to understand their needs and expectations and build positive relations. Resolves customer complaints in a timely and constructive manner.

• Implements and administers policies and procedures to ensure a safe environment for our customers, employees and the general public. Includes supervising emergency situations, assuming weekly night callout as required, promoting safety awareness to employees and assuring the availability of safety equipment in order to ensure the customer an adequate and safe energy supply.

• Must report/respond to jobsites when emergencies are occurring any time of day, night or weekend.

Basic Qualifications:

• Requires a minimum of a high school diploma.

• Minimum of 7 years in natural gas operations.

• Minimum of 2 years in some type of leadership role.

Competencies:

1. Business and Financial Acumen – Understand the impact actions and decisions have on the bottom line of the enterprise.

• Understand drivers of profitability.

• Develops budgets and makes decisions that support the company's overall financial and strategic objectives.

• Proactively manages key financial performance drivers.

• Demonstrates understanding of financial management principles.

• Knowledgeable of and leverages technology enhancements and the efficiencies it brings to company operations.

2. Coaching and Development – Develop others’ capabilities to empower them to reach their potential.

• Provide employees opportunities to assume other positions for development purposes.

• Delegate work to the lowest, appropriate level and empower others for action but retain accountability for ensuring work gets completed.

• Provide regular, honest, courageous feedback and coaching to reinforce/recognize effective behavior and improve effectiveness.

• Works with others to build and implement development plans.

• Recognizes and celebrates achievements in performance.

3.Collaboration – Eliminate boundaries and drive common goals.

• Develop and foster a culture that supports a team environment.

• Seek out opportunities for cross-functional cooperation among teams.

• Seek out diverse perspectives to encourage new ideas and best work products.

• Include all relevant stakeholders before important decisions are made.

• Develops strategies to achieve common goals and objectives that focus the team beyond just individual goals.

4. Connecting, Listening, and Sharing – Maintain open, active, two-way communication

• Encourage sharing of ideas from others.

• Demonstrate openness and accessibility to others.

• Share thoughts and feelings in a direct, genuine, and respectful way.

• Demonstrate you have listened to and understand others’ points of view.

• Actively seek the diverse perspectives of employees throughout the company and the organization.

5. Customer Focus Through Service – Understand and exceed the expectations of internal and external customers

• Execute customer-focused strategies that build and sustain customer commitment and loyalty.

• Obtain and utilize customer feedback for continuous improvement

• Clarify for others their responsibilities to customers.

• Encourage others to share their customer's sense of urgency.

• Develop and maintain key relationships that enhance service to customers.

6. Enterprise Mindset – Act in way that are best for the company as a whole

• Make decisions that are aligned to the overall company goals.

• Work across functions and departments to achieve company goals.

• Place organizational success above individual and team gain.

• Focus on efforts that add significant value and align according to strategic priorities.

• Provide the big picture when creating plans and making decisions.

7.Results Orientation – Reject the status-quo, find opportunities to improve and drive outstand business results

• Drive for results consistent with the organization's vision, mission, and strategies.

• Encourage curiosity by challenging assumptions, questioning processes and being open to new ideas.

• Assess department performance against a set of measurable criteria.

• Hold self and others accountable for verifying results and living the values.

• Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual and departmental performance.

• Provide feedback and recognition on goal accomplishment.

• Manage to maximize effectiveness and efficiency and leverage the use of technology to gain higher levels of performance.

8. Steadiness — Demonstrate strength, poise, and an appropriate presence.

• Project credibility in adversarial situations.

• Make tough decisions at challenging times.

• Work through conflict in a timely, professional, and caring manner.

• Maintain focus and intensity and remain optimistic and persistent while leading others through change.

• Act to preserve relationships, even under difficult or heated circumstances.

• Publicly model behavior that supports the vision and values.

Conditions:

Physical Requirements:

• Able to exert physical effort on a daily basis.

• Able to operate office machines including telephone, photocopier, fax machine, calculator, laptop, mobile phone, etc.

• Able to operate a motor vehicle, including ability to enter and exit the vehicle unassisted.

Working Conditions:

• Required to participate in Delta Utilities Emergency Operation Plan (EOP).

• Able to be included in random drug screen pool required for DOT drivers and DOT safety sensitive position.

• Able to be on call-out duty on weeknights, call-out duty on weekends, and respond to emergency situations.

• Able to be available for shift supervisor duties and rotation of supervised crews and areas of responsibility.

• Able to work indoors in an office environment and outdoors .