OA Administrative Services Support

Job Title: OA Administrative Services Support

Location: Richland, WA (Onsite)

Duration: 12 months

Job Summary:

As a part of the Office and Administrative Services (O&AS) Infrastructure team you will perform a variety of duties that support the O&AS department perform daily work as well as achieving long term goals. The O&AS Infrastructure Team supports the O&AS department with software and work processes associated with the Document Control and Records Management processes. We have a variety of tools and resources that are both locally developed and corporate provided, which leads to a complex software landscape that we must maintain and support, for both the department and the project as a whole. Responsibilities entail use of judgment and initiative within guidelines of well-defined scope; independently follows procedures, works under general supervision. May have access to confidential data.

Major Responsibilities:

• Plans, schedules, and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment, and standards effectively
• Responds to customers' needs, questions and concerns in an accurate, effective, and timely manner and expedites corrective actions
• Performs specific tasks while utilizing established Records and Information Management standards and methods
• Support the conversion from SharePoint 2016 to SharePoint Online. Develop, maintain and support SharePoint sites.
• Support the conversion from current eforms platform to Microsoft PowerApps. Develop, maintain and support PowerApps eforms.
• Provide interdepartmental customer support for O&AS applications
• Troubleshoot data anomalies, and/or report discrepancies.
• Produce reports using standard office automation tools such as MS Excel and Word.
• May assemble and compile data to assist in process development.
• Interface on a routine basis with a variety of project personnel providing support/responding to questions.
• Keep abreast of department technologies, techniques, and services relevant to area of responsibility and make recommendations for work process improvements, procedures and practices.
• Adjust priorities according to direction.
• Operate standard office equipment, including automation tools.
• Ability to work overtime on short notice, as needed
• Other duties as assigned by supervisor

Education and Experience Requirements:

• Bachelor's degree in related business field and 1 year related (field) experience or high school diploma and 7 years related (field) experience

Required Knowledge, Skills, and Abilities:

• Must possess the right to work and remain in the United States without client visa sponsorship now or in the future.
• Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.
• Must be able to obtain a Department of Energy badge for access to the Hanford Site. (Even if teleworking, must still be able to comply with security requirements to obtain a badge)
• Non-U.S. citizens from countries identified by the Department of Energy as posing heightened security concerns-including sensitive countries, state sponsors of terrorism, countries of risk, and other designated countries-are subject to additional security requirements that limit site access.

Minimum Qualifications:

• Intermediate to advanced knowledge of computer applications, particularly Microsoft Word, Excel, and Outlook
• Possess a high degree of flexibility, demonstrate a positive attitude and work effectively with a variety of team members and collaborate with multidisciplinary teams.
• Ability to work independently as well as in a teaming environment
• Good analytical, problem solving and troubleshooting skills
• Possess excellent attention to detail
• Ability to communicate information clearly and effectively, both verbally and in writing
• Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
• Good organizational skills
• Effective interpersonal skills (ability to relate at all levels of the organization) with a positive, customer service-oriented attitude
• Must be willing to learn new processes, procedures, and software
• Must be able to follow established quality methods and procedures

Preferred Qualifications:

• Experience in extracting reports and performing queries in databases.
• Experience with workflow and/or form development
• Experience with Power Platform applications and development
• Experience in AI training and application development
• Knowledge of user interface/user experience principles
• Some experience with SQL, HTML and programming with ASP .NET
• Customer service skills relating to issue resolution
• Experience in document control and records management work processes
• Experience with SharePoint Online (page design, site setup, list/library building)