Senior Sales Engineer - West Region

Job Description

Job Description

JOB SUMMARY:

The Senior Sales Engineer supports the Sales Department by providing pre/post-sales technical support to target channel partners, direct sales, account management and wholesale clients.  The Senior Sales Engineer will function as a technical liaison for channel partners, direct sales, account management, and wholesale clients. The Senior Sales Engineer will provide expert consulting, design and engineering of all voice, network access, managed Wifi, Security as a Service, SD-WAN and complex sales solutions.  The Senior Sales Engineer is also responsible to manage a queue of all new business proposals to ensure all RFPs include the proper CPE per the outlined solution.

The Senior Sales Engineer reports directly to the Manager, Sales Engineering. 

There are no direct reports to this position.

The Senior Sales Engineer interfaces with the following key personnel within the Company, though is not limited by this list: Sales, Service Delivery, Network Operations Engineering, Account Management, Sales Engineering and Sales Support.

ESSENTIAL JOB FUNCTIONS:

The Senior Sales Engineer is accountable for

· Demonstrate and apply an advanced level of product knowledge when working with customers and partners.

· Assist sales personnel, engineering team and external partners to approve proposals for sales opportunities.

· Gather and analyze data and author design of potential solutions that are relevant, valued and compelling to the client while being profitable for the company.

· Manage ICB process for technical requests outside of standard product catalog.

· Discover and qualify prospective and current customer’s business needs, and then design solutions that leverage Telesystem’s product portfolio and network assets.

· Provide virtual and field support as required to assist Sales team with product presentation and solution design.

· Assist Manager, Sales Engineering in conducting monthly trainings for Sales Team on new products, data networking, telecommunications technology and more.

· Contribute to technical responses required for RFPs and other enterprise opportunities as needed.

· Assist with product development initiatives as needed and serve as one of the subject matter experts for sales training once the product is release by Product Development.

· Assist other Sales Engineers in the day-to-day tasks and provide training as needed.

· Monitor and oversee the task approval process in the CRM system for the sales engineering team to ensure order accuracy and follow up with appropriate parties as needed for changes.

· Prepare and present internal and external training programs on new products and features.

· Attend industry events, partner workshops/expos/symposiums, and trade shows as delegated for the purpose of supporting the Sales Team, improving solution design, competitive intelligence gathering and industry trend analysis. 

· Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety at all times.

· Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Education and Experience

· High School Diploma or equivalent - required

· 4 years of Sales Engineering experience or similar role - required

· 7 years in the telecommunications industry in a technical role or similar industry experience - required

· Proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook, and Visio products – required

· 2 years of sales with Cybersecurity products/solutions - preferred

*Must be obtained within the first year of employment* 

· Fortinet NSE level 4 or higher certification – required 

· Obtain a CCNA Certification level or higher – required

Core Competencies

· Agile – Embraces change; adaptable and flexible; sense of urgency.

· Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo.

· Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality.

· Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict.

· Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Leadership Competencies

· Deliver Results – Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity.

· Displays Leadership – Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen.

Other Requirements

· Background record that meets Company standards.

· Reliable means of transportation at all times.

· Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

· Valid driver’s license and driving record that meets company standards at all times.

WORKING CONDITIONS

· The Senior Sales Engineer is a salaried, exempt position.  The regular work hours are 40 hours, Monday – Friday.   These hours may vary to accommodate the needs of the company.

· The Company is a drug-free workplace.  All employees are required to adhere to the Company’s drug-free workplace programs and policies.  Pre-employment testing is mandatory.

· The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

USE OF COMPANY RESOURCES, EQUIPMENT AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work.  They may not be used for purposes other than work without proper authorization.  Any unauthorized use of Company resources, equipment, or information is strictly prohibited.  Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited.  Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.