Specialist, Payroll

Specialist, Payroll

City: New York Country/Region: US

As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

Your Role As Payroll, Specialist:

A Payroll Specialist under the Pandora Americas Shared Services model is responsible for providing customer service and executing end to end payroll processes. Payroll Specialist will provide coordination and continuous improvement of current business processes within the payroll department. End to end processing includes payroll support for multi-entity, multi-frequency submissions. Duties include preparation, review of payroll data, calculation of exception items, garnishments, and administration of time and attendance system. Payroll Specialist will also assist department with other payroll-related projects as needed.

Key responsibilities include:

• Supports the Pandora Americas Shared Service payroll process as one of the primary subject matter expert including the calculation, auditing, preparation and submission of payroll for NAM.
• Ability to execute extremely deadline driven tasks in a timely and effective manner.
• Positive, pleasant and approachable demeanour with customer centric mindset.
• Research and resolve payroll issues through Zen Desk Payroll ticketing system.
• Collaborates with business partners and management to provide properly controlled processes to meet internal/external customer needs.
• Participate in internal and external audits
• Maintain payroll expertise by staying up to date on statutory compliance.
• Maintain employee payroll garnishments.
• Process off-cycle payrolls and manual payments upon approval.
• Administer accurate bi-weekly/weekly multi-state payrolls for 10,000+ retail employees using Dayforce and UKG (formerly Kronos/Ultimate Software).
• Manage and audit employee data, job changes, and organizational structures within SAP SuccessFactors.
• Reconcile timekeeping data, commission structures, bonuses, and tip allocations unique to the retail industry.
• Ensure adherence to federal, state, and local wage and hour laws, including FLSA, overtime rules, and multi-state tax withholding.
• Run variance reports, conduct pre- and post-calculation audits, and assist with quarter-end/year-end reconciliation.
• Serve as a subject matter expert to resolve payroll discrepancies, tax inquiries, and benefit deduction issues.
• Coordinate payroll-related activities with Human Resources, Finance, and Benefits teams.
• Generate payroll reports and assist with month-end, quarter-end, and year-end activities.
• Support audits and maintain payroll documentation in accordance with company policies.
• Assist with system testing, upgrades, and process improvements within UKG.

Craft Your Career With Us If You Have:

Bachelor's degree 8-10 yrs high volume payroll experience Experience with UKG (Ultimate Software), Success Factors and Dayforce or Enterprise Time Keeping a must Experience with processing payroll adjustments and W2C's in UKG Strong understanding of appropriate tax jurisdiction based on work and resident state Strong analytical capability to understand calculations for various pay components Knowledge of tax regulations, benefits administration, and compliance procedures is critical to avoid errors and legal penalties Experience: 3–5+ years of high-volume, multi-state payroll experience in retail, hospitality, or a similar high-turnover industry. Strong Microsoft Excel skills, including the ability to work with large data sets, formulas, and reconciliations High level of accuracy and strong attention to detail Knowledge of payroll laws, tax regulations, garnishments, and deductions Ability to maintain confidentiality and handle sensitive employee information Strong communication and problem-solving skills Ability to work independently and manage deadlines in a fast-paced environment CPP designation is a plus

Our Benefits & Perks

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora's single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.