Program Manager

Program Manager

Employment Type Full Time

Location US - NATIONAL

Lead the Charge: Drive Nikon's National Retail Success!

**Step into a high-impact leadership role where strategy meets execution.**As the ActionLink Program Manager for Nikon, you'll lead a national team of Brand Advocates and Sales Representatives, driving sales, elevating brand presence, and ensuring flawless execution across retail. Acting as the primary client partner, you'll turn strategy into results-coaching teams, optimizing performance, and uncovering new opportunities to grow.

With support from analytics and operations, your focus stays where it matters most: leading the field, strengthening client partnership, and delivering measurable success across every channel.

What We Offer

• Salary: $85,000-$90,000 per year

• Up to 10% quarterly performance bonus

• Medical, dental, vision, life and prescription insurance plans

• W2 employment with direct deposit

• Paid time off and paid holidays

• 401(k) option with employer match

Your Mission

• Lead, develop, and manage a team of full-time Brand Advocates and part-time Assisted Sales Representatives across assigned markets

• Recruit, onboard, and retain top field talent in partnership with internal recruiting

• Set clear performance expectations, coach to KPIs, and drive a high-performance culture across the team

• Serve as the primary point of contact for Nikon, building strong, trust-based client relationships

• Translate client objectives into clear executional direction for the field team

• Identify growth opportunities through field insights, sales data, and retail feedback

• Ensure consistent, high-quality in-store execution including merchandising, training, and assisted selling

• Partner with internal analytics to monitor performance, track KPIs, and identify gaps or opportunities

• Deliver regular business reviews with actionable insights, performance trends, and recommendations

• Collaborate with internal operations to ensure staffing levels, scheduling, and coverage align with program goals

• Manage program budgets, incentives, and performance-based spend to maximize ROI

• Ensure compliance with brand standards, retail requirements, and operational expectations

Reporting & Collaboration

• Reports directly to client services (or equivalent)

• Serves as the central point of coordination between the client, field team, and internal support functions

• Works closely with:

• Business Analysts (performance tracking, reporting, insights)

• Operations (staffing, scheduling, field logistics)

• Recruiting & HR (hiring, onboarding, retention)

• Training teams (content development and field enablement)

Working Environment

• Remote, home-office based role with national scope

• Frequent travel to retail locations, market visits, and client meetings

• Flexibility to support peak retail periods, product launches, and key initiatives

What We're Looking For

• Bachelor's degree in Business, Marketing, or related field (or equivalent experience)

• 5+ years of experience in retail, field sales, or consumer electronics programs

• 2+ years of direct people management experience across distributed teams

• Experience managing mixed labor models (full-time and part-time field teams) strongly preferred

• Deep knowledge of the photography industry, including cameras, lenses, and accessories

• Strong understanding of both national retail (e.g., Best Buy) and photo specialty dealer channels, including differences in selling models, customer engagement, and merchandising approaches

• Strong client-facing experience with the ability to lead conversations, influence outcomes, and build long-term partnerships

• Proven ability to manage performance through data, KPIs, and structured reporting

• Excellent communication, coaching, and problem-solving skills

• Ability to operate both strategically and tactically in a fast-paced environment

• Proficiency in Microsoft Office and reporting tools

Physical Requirements

• Travel up to ~50% based on market needs

• Able to stand, walk, and engage in retail environments for extended periods

• Ability to lift up to 25 lbs

We are an equal employment opportunity employer