Retail Sales Associate

Job Description

Job Description

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation.

JOB SUMMARY

Looking for passionate and energetic individuals that share a love for the outdoors and are excited to meet our guests needs. Come join our team at one of the industry leaders in Outdoor Adventure at NOC's Great Outpost in downtown Gatlinburg, located right next to the Great Smoky Mountain National Park. As a Sales Associate, you will become an expert in all of our products, apparel, gear and adventure offerings, and be able to provide our guests with in depth knowledge of the Great Smoky Mountain National Park and surrounding trails. 

FREE ONSITE EMPLOYEE PARKING IN DOWNTOWN GATLINBURG

This position reports to the store management team and is a full time or part-time year-round position with NOC. Ideal applicants will be available to work weekends, evening and holidays and hours and schedule will fluctuate based on business demands. Retail Associates have access to all of NOC's outdoor activities, gear, apparel, and footwear at special discounted rates, plus free/discounted access to several local area attractions. 

Responsibilities

• Discover guest needs through engaging and inspiring interactions, and providing viable solutions for each guest
• Meet or exceed sales goals
• Maintain/create a visually appealing presentation with products/signage
• Ensure all product is fully stocked at all times
• Maintain store cleanliness standards at all times
• Learn all aspects of the role, products & services offered by NOC
• Learn the local area, National Parks, and hiking trails to assist with the providing guests with needed information
• Process sales accurately and timely
• Sample food & beverage products to guests, as needed

Qualifications

Required

• Basic computer skills to operate our POS/Inventory system
• Must be 16 years of age or older

Preferred 

• A knowledge of the surrounding area

Applicants must

• Be self-sufficient and work independently as well as contributes to team effort by accomplishing related results 
• Have excellent verbal communication skills
• Be able to demonstrate patience and enthusiasm while communicating NOC's guests
• Be able to multi task several projects at once
• Have tenacity to handle rejection and continue on with a positive attitude when reaching next potential customer
• Basic computer skills to operate our POS/Inventory system
• Have a strong attention to detail and organizational skills

Physical Requirements and Working Conditions

• Must be able to stand/walk on your feet for several hours at a time
• Must be able to lift 15 pounds unassisted
• Able to walk up and down up to 20 stairs at a time, several times a day, while carrying up to 5 pounds
• At times you may be required to work outdoors, and must dress appropriately for the current weather conditions
• Available to work nights, weekend and holidays

Benefits

• Southern Highlands Membership (Grandfather Mtn, Biltmore Estate, Barter Theatre, and many more)

• Gatlinburg Attractions Membership (Anakeesta, SkyPark, Ober Mountain, etc.)

• Dollywood Discount

• NOC activities (rafting, ziplining, biking, etc.)

• SOLO Wilderness Medicine: First Aid (WFA) to EMT (WEMT) 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. 

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.