Accounts Receivable Specialist

About the Role

Join a collaborative finance team supporting high-volume billing, cash application, and customer account management. This role is ideal for someone who enjoys working with numbers, resolving discrepancies, and ensuring accurate financial records in a fast-paced environment.

Responsibilities

Cash Application & Payment Processing

• Apply customer payments accurately and promptly to customer accounts.
• Process and deposit incoming payments.
• Research and resolve unapplied or unidentified payments.
• Monitor payment-related communications and maintain accurate records.
• Reconcile account balances and ensure payment activity is properly reflected.

Billing & Invoicing

• Prepare and process invoices for a variety of service arrangements, including recurring, time-based, and project-based billing.
• Review billing data for accuracy before invoice submission.
• Investigate and resolve billing discrepancies in partnership with internal teams.
• Manage high-volume invoicing while meeting established deadlines.

Account Adjustments

• Process customer account credits and debits in accordance with company policies.
• Review supporting documentation and approvals for account adjustments.
• Research and resolve discrepancies related to billing corrections or adjustments.

Collections & Customer Support

• Assist with customer payment follow-up and collections-related activities.
• Maintain clear documentation of customer communications.
• Escalate payment or billing issues that may affect account collections.
• Collaborate with customers and internal stakeholders to resolve account concerns.

Customer Portal Management

• Submit invoices and supporting documentation through customer billing platforms and portals.
• Monitor submissions for errors, rejections, or missing information.
• Maintain accurate records of invoice status and portal activity.
• Partner with cross-functional teams to resolve invoicing and portal-related issues.

Month-End Support

• Assist with month-end billing and cash application processes.
• Ensure all invoices are submitted accurately and on time.
• Review outstanding billing items and identify issues requiring correction.
• Communicate potential delays or concerns that could impact financial reporting deadlines.

Required Skills & Qualifications

• 2+ years of Accounts Receivable, Billing, Cash Applications, or related accounting experience.
• Strong understanding of AR and billing processes.
• Experience with customer/vendor portals such as Coupa and Ariba preferred.
• Experience with Microsoft Dynamics GP/Great Plains or a similar accounting system preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to research discrepancies and resolve issues independently.
• Strong Excel and Microsoft Office skills.
• Ability to maintain confidentiality and handle financial information appropriately.