Sr. Manager Inside Sales & Account Development - Flavors

Job Description

Job Description

MANE is a 5th generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “ We capture what moves ”. 

The Sr. Manager of Inside Sales & Account Development leads MANE's on-site inside sales function, driving lead qualification, pipeline conversion, and house account growth across the North America commercial organization. This leader builds a high-performance, on-site team that bridges marketing-generated demand and field sales execution while championing a simpler, more responsive experience for MANE's house account base. This role also serves as the sales lead for MANE's Sales Enablement platform (Highspot), partnering across Category, Marketing, and Sales Management to drive adoption, consistency, and measurable conversion results.

 

DUTIES AND RESPONSIBILITIES:

• Team Leadership
  • Lead, coach, and develop an on-site inside sales team; set clear expectations and build a culture of accountability and commercial excellence. 
  • Conduct regular performance reviews and individualized coaching plans that accelerate skill development and career growth. 
• Lead Qualification & Conversion
  • Own the lead qualification engine, converting MQLs to SQLs through structured discovery, needs alignment, and funnel discipline. 
  • Apply appropriate and consistent qualification framework and drive leads toward in-person engagements, demos, and active project briefs. 
  • Collaborate with Marketing and Category teams to improve lead quality, targeting, and conversion messaging. 
• House Account Management
  • Oversee the house account portfolio, ensuring consistent, high-quality service delivery at every touchpoint. 
  • Champion a simplicity-first approach, eliminating friction, standardizing service workflows, and making it easier for customers to do business with MANE . 
  • Identify opportunities to expand scope and deepen relationships, converting transactional accounts into long-term partnerships. 
  • Serve as the escalation point for account issues; coordinate cross-functionally with Customer Service, Applications, and Supply Chain to resolve complexity. 
• Performance & Reporting
  • Track and report on KPIs including lead conversion, SQL volume, pipeline velocity, and house account retention. 
  • Maintain CRM rigor across the team; serve as the regional Salesforce subject matter expert. 
  • Deliver regular pipeline and performance reviews to senior leadership with clear, data-driven insights. 
• Process Improvement
  • Continuously refine sales workflows, playbooks, and tools to enhance team productivity and customer experience. 
  • Drive adoption of sales automation and productivity technologies that support an on-site inside sales model.
• Other duties in support of company objectives
• Consistent with MANE’s environmental commitments, every employee shall actively participate in relevant education/training based upon corporate and local environmental objectives. Management shall support and facilitate the actions within their teams to effectively and adequately implement environmental policies, procedures and practices, as well as promote continual improvement consistent with environmental goals.

EDUCATION AND EXPERIENCE:

• 7+ years in sales, with 3+ years in a team leadership role; F&F, food ingredient, or specialty chemical industry experience preferred. 
• Proven track record in lead qualification, funnel management, and house or named account development. 
• Experience coaching on-site inside sales teams and building commercial acumen at the associate level. 
• Bachelor's degree in Business, Marketing, Food Science, or related field required; MBA preferred.

SKILLS:

• Strong leadership, coaching, and communication skills with a bias for on-site presence and accountability. 
• Proficient in CRM platforms (Salesforce preferred) with a focus on data integrity and team adoption. 
• Customer advocacy mindset skilled at simplifying service, building trust, and delivering tailored solutions. 
• Cross-functional collaborator across Marketing, Customer Service, Applications, and Supply Chain.

MANE offers industry leading benefits including a generous PTO plan. Additional benefits include paid holidays, annual year-end shutdown, annual and bi-weekly 401(k) contributions, tuition reimbursement, paid parental leave, employee assistance programs and many more. MANE is known for having a culture that focuses on our employees and their well-being. See for yourself why our employees love working at MANE!

MANE is an equal opportunity employer.