Front of House Shift Leader

Chick-fil-A

Front of House Shift Leader (Mid-Level Leadership Role)

Location: Chick-fil-A Macland Crossing (Front of House) Position Type: Full-Time or Part-Time

Role Overview

The Front of House Shift Leader is a mid-level leadership role responsible for leading the guest experience and supporting team member development during assigned shifts. This leader sets the tone on the floor, ensures operational excellence, and partners with senior leaders to execute Chick-fil-A standards with consistency and care.

This role is ideal for someone who leads by example, thrives in a fast-paced environment, and desires to grow their leadership skills while positively impacting guests and team members.

Key Responsibilities

Lead and oversee Front of House operations during assigned shifts
Model Chick-fil-A hospitality and service standards at all times
Coach, train, and develop team members in real-time
Ensure accuracy, speed, cleanliness, food quality and food safety standards are met
Manage shift flow: positioning, breaks, and labor efficiency
Resolve guest concerns with empathy and professionalism
Communicate clearly with kitchen and leadership teams
Uphold Chick-fil-A values and culture on every shift

Leadership Expectations

Serve as a role model in attitude, appearance, and work ethic
Provide encouragement, accountability, and feedback to team members
Support new hire onboarding and ongoing training
Step into leadership decisions when senior leaders are not present
Contribute ideas for improving guest experience and team engagement

Qualifications

Previous experience in a leadership or key-holder role preferred
Strong communication and people skills
Ability to lead in a fast-paced, team-oriented environment
High standards for service, cleanliness, and accuracy
Coachable, dependable, and solution-oriented
Must be at least 18 years old
Availability to work a mix of mornings, evenings, and weekends

What We Offer

Competitive pay based on experience
Leadership development and growth opportunities
Positive, purpose-driven work environment
Flexible scheduling
Free or discounted meals
Opportunity to grow within Chick-fil-A leadership

Why Chick-fil-A?

At Chick-fil-A, leadership is about influence, service, and growth. As a Front of House Shift Leader, you will play a key role in shaping the guest experience and developing future leaders—while being supported by a team that values people first.

Apply today and take the next step in your leadership journey with Chick-fil-A.

Work Schedule

8 hour shift
Weekend availability
Monday to Friday
Holidays
Day shift
Night shift

Apply

Vacancy posted 3 days ago

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