Customer Service Representative

Job Description Job Description We are an independent insurance agency focused on building long-term relationships with our clients by providing personalized service and competitive coverage options. We’re a casual office environment with a supportive team that values efficiency, accountability, and great client service.

Position Overview:
We are looking for a highly organized and detail-oriented Customer Service Representative (CSR) to join our team. This role is centered around working with existing clients—reviewing policy renewals, remarketing coverage options, and ensuring each client is getting the best value available.

Key Responsibilities:

Review and discuss upcoming policy renewals with clients
Re-market policies across multiple carriers to ensure competitive pricing and coverage
Rewrite policies when a better option is identified
Process policy endorsements and updates
Maintain consistent follow-up on tasks until completion
Communicate professionally and clearly with clients via phone, email, and in person
Build and maintain strong client relationships
Qualifications:

Preferred: At least 1 year of insurance experience
Open to candidates without insurance experience if they have a strong background in customer service, account management, or administrative roles
Highly organized with the ability to manage multiple tasks in a fast-paced environment
Strong communication skills (both written and verbal)
Detail-oriented with excellent follow-through
Licensing Requirements:

Active Property & Casualty license preferred
If not currently licensed, must obtain within 90 days of employment (reimbursement provided)
What We’re Looking For:

Someone who takes ownership of their work and follows tasks through to completion
A proactive, dependable team player
Professional and confident communicator with clients
Comfortable working in a fast-paced environment
Compensation & Benefits:

Competitive pay (based on experience)
Paid Time Off (PTO)
401(k)
Licensing reimbursement (if applicable)
Casual office environment