Business Development Manager

Job Description

G Home Inc was founded by a US-based company that has helped over 1,000,000 homeowners protect their homes, bringing a higher standard to exterior home services. With over 25 years of industry experience, the organization is known for its integrity, quality workmanship, and customer-first approach. The company focuses on delivering reliable, professional service that ensures projects are completed correctly the first time. G Home LLC also emphasizes the well-being and growth of its team members, fostering a supportive and collaborative work environment.

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The Business Development Manager (we call it a Portfolio Manager at G Home) is responsible for growing revenue within an assigned multifamily portfolio through relationship development, consultative selling, customer retention, and service expansion. This role serves as the primary commercial contact for property managers, regional managers, asset managers, and ownership groups, identifying opportunities to create value while delivering exceptional customer experiences.

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The Business Development Manager develops new business within existing and prospective accounts, conducts property assessments, creates customized solutions, negotiates service agreements, and drives profitable growth. Success in this role requires strong relationship-building skills, commercial acumen, and the ability to turn customer challenges into long-term partnerships. The Business Development Manager is accountable for customer growth, retention, referrals, and overall portfolio performance while collaborating closely with Customer Success and Field Operations to ensure service commitments are delivered to the G Home standard.

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The territory for this position is Downtown Nashville to the Kentucky border. Candidates should reside within the assigned territory. We value both productivity and work-life balance and believe our employees' time is best spent serving customers and enjoying life outside of work, not sitting in traffic.

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Essential Functions:

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• Serve as the primary relationship owner for assigned multifamily communities, including relationships with Property Managers, Regional Managers, Asset Managers, and Ownership Groups.
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• Own the full sales lifecycle, from prospecting and qualification through assessment, solution development, pricing, contracting, and account expansion.
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• Conduct Property Health Assessments that capture conditions, evidence, customer priorities, risks, photos, and service opportunities and translate findings into clear recommendations.
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• Develop customer-centered solutions while protecting margin, scope quality, and Field Operations capacity; apply approved pricing authority and escalate exceptions.
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• Prepare the documented customer promise and participate in Customer Kickoff to ensure scope, outcomes, commitments, relationship context, and open items transfer accurately.
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• Achieve profitable portfolio growth through retention, service penetration, referrals, multi-property expansion, and increased share of wallet.
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• Partner with Customer Success on relationship mapping, account-health visibility, service recovery, retention planning, customer signals, and expansion opportunities.
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• Partner with Field Operations during assessment and solution development to validate scope, method, capacity, timing, and execution risk; respect Field ownership of Operational Release, execution, verification, and closeout.
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• Maintain complete and current customer, opportunity, assessment, proposal, commitment, and next-step information in the CRM and forecast revenue accurately.
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• Participate in weekly Commercial Reviews, monthly Business Reviews, and Operating System Reviews; close assigned actions and use evidence to improve the system.
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Required Experience and Skills:

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• 3+ years of outside sales experience, preferably in multifamily housing, property management, commercial relationship management, account growth, customer success, or business development
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• Demonstrated ability to retain and grow customer relationships across multiple properties or accounts
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• Experience using CRM tools, managing a pipeline, forecasting revenue, and working within defined operating processes
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• Working knowledge of service scoping, pricing, margin, and cross-functional handoffs
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• Strong relationship-building, communication, organization, follow-through, and commercial judgment
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• Ability to balance customer advocacy and growth with pricing discipline, margin, and Field Operations capacity
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• Valid driver’s license and ability to travel within the assigned market
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Preferred Experience:

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• Experience working directly with Property Managers, Regional Managers, Asset Managers, or Ownership Groups
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• Experience in multifamily, property services, facilities services, or another recurring B2B service environment
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Education:

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• Bachelor’s degree preferred or equivalent relevant experience
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Compensation

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• Base salary of $75,000 + monthly target commission of $4,000
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• Company vehicle provided
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DIRECT APPLICANTS ONLY. NO RECRUITERS PLEASE.