Night Shift Service Advisor

Job Description

Job Description

Looking to hire a Night Shift Service Advisor for Sioux City Truck & Trailor.

At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Job Summary:

We are seeking a highly skilled Service Advisor to join our team. In this role,

A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include:

1. Customer Interaction:
   • Greeting customers and assessing their vehicle service needs.
   • Listening to customer concerns and documenting relevant information about vehicle issues.
2. Service Recommendations:
   • Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines.
   • Providing cost estimates for services and obtaining customer approval before initiating work.
3. Scheduling and Coordination:
   • Scheduling appointments for service and repairs.
   • Coordinating with the service department to ensure timely completion of work.
   • Managing the flow of vehicles in and out of the service area.
4. Communication:
   • Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process.
   • Explaining technical details in a clear and understandable manner to customers.
   • Willing to train others share knowledge
5. Documentation:
   • Creating and maintaining accurate service records for each customer and vehicle.
   • Documenting all customer interactions and service transactions.
6. Customer Satisfaction:
   • Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service.
   • Seeking feedback from customers to improve service processes.
7. Sales and Upselling:
   • Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle.
   • Explaining the value of recommended services to customers.
8. Technical Knowledge:
   • Staying informed about automotive technology, service procedures, and industry trends.
   • Collaborating with technicians to understand and communicate technical information to customers.
9. Administrative Tasks:
   • Handling paperwork, invoices, and processing payments.
   • Utilizing computer systems and software to manage customer and vehicle information.
10. Compliance:
    • Ensuring compliance with dealership or service center policies and procedures.
    • Adhering to relevant regulations and standards in the automotive industry.

A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role.

North American Truck & Trailer offers a competitive wage and benefit packing including: