Lead Account Executive - Network Operations—Certifications Capabilities & Service Quality

Overview

Lead Account Executive - Network Operations—Certifications Capabilities & Service Quality

Capital One is looking for a Principal Associate Project Manager to support the boarding and ongoing system testing of participants on the Discover and Diners Club International (DCI) networks. The Project Manager will collaborate with product and functionality owners to define system testing requirements for network participants and then design, validate and publish scripts, including test automation design in response-simulator applications. Testing subjects focus on core network systems (such as authorizations, settlement and disputes) as well as specific functionality and products that support effective participation on our networks.

In addition to designing test scripts for all interfaces, the Project Manager will be responsible for creating associate certification documents for the clients, training participant-facing certification test support staff, and trouble-shooting issues that may arise with applications used for testing purposes. The Project Manager will lead specific release projects and initiatives while contributing to others managed by peers, planning and prioritizing work accordingly in collaboration with clients, account executives, certification team leads, technology experts and vendors. This includes preparing and delivering documents, communication and training that drive certification testing program collaboration and success.

This position is in Payments Operations and will be located in the US but will support a global certification team with regional offices in APAC (Singapore) and EMEA (UK).

Responsibilities:

• Manage certification test design projects across all interfaces, including direct interaction and coordination of efforts with product owners, system engineers, and information technology (IT) subject matter experts (SMEs), third-party vendors and other stakeholders

• Define certification requirements in client-facing technical specifications

• Design and validate test scripts in applications that automate test operations for network participants

• Maintain certification test scripts and associated documents, training and communications

• Work with client and SMEs to identify and resolve test defects, system failures, and configuration issues

• Report progress and otherwise communicate effectively with project stakeholders, program managers and senior management

• Ensure all project work is completed within appropriate SLAs and that validation and control steps are performed, as required

• Provide peer reviews, feedback and project support to peer project managers

• Provide feedback on certification processes and procedures and tools to optimize client support and overall process effectiveness. Contribute to the accuracy of project guides and templates

• Support compliance monitoring and audit preparation (proper project activity evidence collection, storage and retrieval) efforts

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of software development or software testing experience

Preferred Qualifications:

• Bachelor’s Degree in Engineering, Computer Science or Information Technology

• Payments industry experience

• Project Management certification (PMP) 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Riverwoods, IL: $109,900 - $125,400 for Lead Account Executive

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).