Senior Experience Associate

Job Description

Job Description

About MiniLuxe:

• Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 3M services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team.

Position Overview:

MiniLuxe is hiring the Host position to support the client experience and studio operations to drive the highest level of hospitality, operational excellence, and consistency across our studios.

This role requires a passion for hospitality and 1+ years of experience in retail, spa/salon, or hospitality. This individual should find genuine passion in delivering happiness and connecting with clients. Candidates without relevant experience need not apply.

Key Responsibilities

Client Service/Hospitality:

• Exhibit a deep & natural passion for hospitality while exuding positivity while under pressure.
• Provide exceptional and meaningful service to clients. • Build lasting relationships with new and loyal clientele.
• Supports the client experience and studio operations during each shift.
• Quickly and efficiently resolves client issues in the moment or with timely follow up.
• Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs.

Team Culture & Support

• Accountable to driving studio daily/weekly/monthly revenue goals through retail knowledge, premium service selling/upgrading and schedule optimization.
• Process transaction/take payment for all retail/services rendered.

Studio Standards:

• Uphold the highest standards of cleanliness consistently throughout the day both on the studio floor and in the clean lab.
• Ensures inventory is regularly and accurately received and accounted for.
• Supports weekly/monthly inventory counts in studio.

Who You Are:

• Outgoing, friendly, positive, and love to connect with people.
• Excellent communication, verbal, and written skills.
• Reliable and punctual
• Exceptional interpersonal, planning, and organizational skills
• Highly motivated, results-oriented, and a self-starter
• Ability to influence, motivate, and communicate cross functionally
• Problem solver, able to navigate operational issues with resilience
• Ability and willingness to travel to studios within the market

Benefits:

MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:

• Competitive compensation package
• Retail Commission
• Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
• Paid Time Off
• Retirement savings account aka 401k
• Free Services & Retail Discounts across our awesome non-toxic products
• Flexible Schedules
• Continued growth, development, and learning opportunities.