Healthcare Operations Manager

Job Description

Director of Family Care & Concierge Services

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Setting: Pediatric SLP, OT and PT Clinic

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Compensation: $80,000 - $90,000 + Performance Bonuses + Benefits

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Location: Boca Raton, FL

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Schedule: Full Time Monday - Friday

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About the Role

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We are building a concierge membership program designed to become a trusted resource for families navigating their children's developmental needs. We are seeking a Director of Family Care & Concierge Services to serve as the primary relationship manager and care navigator for member families.

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The ideal candidate brings meaningful pediatric clinical experience and can help families understand concerns, identify appropriate next steps, coordinate care among providers, and ensure every detail is followed through.

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Key Responsibilities

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• Serve as the dedicated point of contact for enrolled families.
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• Guide families through developmental, therapy, learning, and behavioral challenges.
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• Coordinate services across pediatric disciplines, including physical therapy, occupational therapy, speech therapy, feeding therapy, psychology, and related specialties.
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• Collaborate, when authorized, with schools, pediatricians, specialists, and other providers.
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• Lead regular family check-ins and support long-term developmental planning.
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• Ensure seamless follow-up and continuity of care.
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Qualifications

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• Certified as a Pediatric Occupational Therapist (OT), Pediatric Speech-Language Pathologist (SLP), Registered Nurse (RN/BSN), Pediatric social worker, care navigator, or case manager
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• Experience in care coordination, developmental pediatrics, pediatric neurology, complex care, pediatric primary care, or children's hospitals.
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What We're Looking For

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• Exceptional interpersonal and relationship-building skills.
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• A warm, professional presence that helps families feel supported during challenging situations.
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• Outstanding organization, responsiveness, and attention to detail.
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• Ability to communicate effectively with clinicians, educators, specialists, and families.
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• Entrepreneurial mindset with a passion for building systems and improving processes.
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• Commitment to delivering a high-touch, concierge-level family experience.
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Pomera Care is a Healthcare Recruitment and Consulting agency. The name of the employer will be disclosed during the interview.