Associate National Account Manager- eComm (PetSmart, Petco, Target)

Division Information

The Pet Care business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. Owners of dogs, cats, birds, small animals, fish and reptiles rely on our brands for exceptional value and trusted results. Our industry-leading brands include Tetra®, Instant Ocean®, Marineland®, 8-in-1®, Dingo®, FURminator®, Nature’s Miracle®, GloFish®, DreamBone® and SmartBones®.

Job Summary

A versatile, organized, collaborative, and analytical individual will be placed on the ecommerce team to directly engage internal partner teams and national Omni-channel retailers to grow the digital business. The Associate National Account Manager must apply a wide range of knowledge, skills, and abilities to implement new support mechanisms and strategic initiatives. The individual will be required to build structure in ambiguity, incorporating consumer and customer needs to develop cohesive roadmaps across multiple retailers and social commerce platforms.

Primary Duties & Responsibilities

• Strategic (50%)

  • Develop, execute, meet or exceed the annual net sales and profit strategy for assigned accounts:
    • Own the ecommerce and omni-channel strategies, utilizing the 6 ecommerce pillars (Selection, Price, Content, Search, Inventory, and Marketing), focusing on long-term, sustainable growth.
    • Establish and maintain effective working relationships with internal and retailer partners.
    • Continuously assess landscape and adjust as needed.
  • Create “Think Big” opportunities by aligning customer strategies with internal business plans.
    • Identify consumer-centric opportunities that can be addressed through innovation and collaboration with assigned retailer.
    • Continuously assess retailer’s programs to determine activation and participation levels.
    • Drive internal support and partnerships to develop retailer-centric critical capabilities.
    • Make and champion recommendations to ensure internal media/advertising efforts and brand activations are executed cohesively to support overall account objectives.
  • Influence total Spectrum Brands Omni-channel strategy:
    • Recommend enhancements to existing plans as well as develop nascent strategies to grow total market segment share

  Tactical (40%)

  • Maintain the retail foundational excellence (selection, pricing, content).
  • Develop and deliver distribution, promotion, merchandising, and pricing strategies
  • Identify selection and marketing gaps based on detailed data analysis of sales trends.
  • Partner with internal teams to:
    • Manage day to day execution and maintain retail partner accounts.
    • Achieve or exceed base reliability metrics (in-stock, fill rate, compliance, etc.).
  • Communicate retail partner business results:
    • Provide weekly, monthly, quarterly and annual updates; this includes tracking for retail partner sales and ecommerce pillars metrics as well as “Think Big” strategic project updates.
    • Develop and maintain excellent customer relationships in all functions.
    • Understand partner expectations and align Spectrum Brands capabilities.
  • Attend customer meetings and trade conferences as appropriate.
  • May coordinate activities of National Accounts with Field Sales Managers in other regions and with internal senior management.
  • Assist in developing consumer insights:
    • Integrate with our brand/marketing team to aggregate consumer and retailer insights to develop new insights into shopping behavior and product development.

  Support (10%)

  • Share best practices across customer teams:
    • Work across our internal teams to leverage best practices and economies of scale.

Education and Experience Profile

An equivalent combination of:

• 3-5+ years of experience in Account Management or Vendor Management
• BS/BA degree or relevant classroom experience in ecommerce, brand management, financial analysis, retail buying and/or planning, product/project management, or marketing

Preferred Education and Experience Profile

• BS degree in Business, Finance, Economics, Supply Chain, Marketing or equivalent.
• Prior direct account management (including media and marketing activations) preferred.
• Prior experience in one of several fields: ecommerce vendor management, ecommerce account management, ecommerce consultant, marketplace management, or Brand Manager at a leading consumer packaged goods or ecommerce company.
• Prior digital experience including social commerce, SEO, content health scoring, and 3rd party/retailer platforms.
• Prior experience with digital media and seller platforms such as Google, Amazon and Walmart Media.
• Prior experience with data analysis, senior level presentation, ambiguity management, and account/vendor management.

Required Skills

• Superior written and oral communication skills
• Data-driven strategies
• Consumer-centric vision
• Strong presentation skills
• Adaptive approach
• Detail oriented
• Innovative thought leadership

Work Environment

Working conditions are normal for a flex-office environment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.