Client Service Leader

Freese and Nichols is seeking an Client Service Leader for our Atlanta or Duluth, GA offices. As Client Service Leader, you will be responsible for the overall client development in the Georgia region, marketing all Freese and Nichols practices for our federal, state, municipal, county, and water district/river authority, clients. You will partner with clients to create and develop projects and opportunities. You will lead sales strategic planning and coordinate with operational groups and practices on targeted approaches. This position is 75% external sales and 25% internal sales.Key ResponsibilitiesDevelop relationships and serve as a point of contact and liaison for clientsConduct client-facing interactions. Establish and maintain effective relationships with clients via email, social media, phone, and in-personConduct market research and have market awareness to identify trends and new business development opportunitiesAssist in implementing Freese and Nichols business development strategiesDevelop relationships with identified strategic and key client accountsMay serve in one or more client representative rolesCoordinate, assist, and attend client events, meetings, appointments, and conferencesOversee preparation of presentations for internal business development teams and external clientsPrepare, attend, and participate in business development presentations such as lunch and learns, brown bags, and trainingMay supervise activities and tasks of identified Business Development staffExecute on the Strategic and Key Account ProgramCoordinate with accounting to report on financial metrics such as bookingsIdentify areas and processes for improvement or efficiencyRepresent Freese and Nichols through involvement in related industry professional organizations and/or community leadership rolesDevelop teaming strategies to effectively maximize market potentialQualifications12+ years' experience in sales and/or industry business development or an equivalent combination of relevant education and/or experienceBachelor’s degree in business or public administration, marketing, urban planning, engineering, or a related fieldDemonstrated, strong experience working with municipalities/local government entitiesSeller-doer mindset, understanding the process of procurement, writing proposals, advocating for clients, advanced positioning for business (projects) opportunities, building relationships with decision makersExcellent interpersonal skills, comfortable with leading difficult conversations and solving problemsStrong business acumen, ability to learn FNI processes and identify areas to develop and expand Freese and Nichols’ market shareKnowledge of alternative project delivery – Design-Build, Construction Manager at Risk, etc.Previous knowledge of funding sources and processes to serve Freese and Nichols’ client basePreferred Qualifications:Previous experience with Client Relationship Management systems Active involvement in related industry professional organizations and/or communityProfessional Licenses and Certifications: AICP, PE, ICMA-CM, DBIA, or other relevant industry credentialsAbout Freese and NicholsAt the heart of our culture is our LEADS values (Learn continuously, Engage as family, Act with integrity, Deliver quality, and Serve always). Each year, our employee engagement survey confirms that our leaders and our employees live our values.We strive to be the firm of choice for clients and employees through innovative approaches, practical results, and outstanding service. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.Besides our comprehensive benefits package (see more at Benefits That Work for You), we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. We are proud of our flexible work environment which includes a hybrid schedule with up to 40% of remote work, and an alternative work schedule program which provides a day off every other Friday.Join our team of 1,300+ employees as we grow from Virginia to Colorado. Learn more about working here at Working at Freese and Nichols.Freese and Nichols is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based upon race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.#LI-Hybrid SummaryLocation: Atlanta, Georgia; Duluth, GeorgiaType: Full time