Intake Coordinator

Behavioral Health Intake CoordinatorLocation: Pennsauken - 6991 North Park Dr.Remote Type: HybridEmployment Type: EmployeeEmployment Classification: Per DiemTime Type: Part timeWork Shift: 1st Shift (United States of America)Total Weekly Hours: 0Additional Locations:All shifts (7a-3p, 3p-11p, 11p-7a), scheduled as needed.Required three shifts every 6-8 weeks, including weekends and holidaysCovers all Virtua Hospitals (Camden, Marlton, Mt. Holly, Voorhees, Willingboro)Job Summary:The Behavioral Health Intake Coordinator's primary responsibilities involve receiving incoming behavioral health clients in the emergency department to navigate to the appropriate level of care including inpatient voluntary or involuntary bed placement, outpatient IOP, outpatient partial hospitalization, outpatient individual or group counseling. Promoting the transition of patients, obtaining insurance authorization, conducting bed search, or securing outpatient intake appointments and connecting patients to appropriate community resources. The BH Intake Coordinator will work closely with colleagues and community-based providers to ensure patients receive access to timely, high-quality care and services. Serves as a patient advocate in obtaining necessary services.Position Responsibilities:Coordinate resources to support transitions in care from the emergency department to voluntary and involuntary inpatient setting or outpatient services. The BH Intake Coordinator will work with insurance providers to obtain prior authorizations. And work with community BH providers to secure outpatient intake appointments. Meets with patients to assess current community-based behavioral health service, if applicable and/or identify service needs and social support needs and in order to develop an aftercare plan.Collaborates with community providers and support services to arrange for on-site, virtual, or post-discharge service linkages, including follow up to monitor patient connection.Provides timely feedback to ED nursing staff and attending medical providers to facilitate a timely and safe discharge plan.Document all interactions in the notes section of EPIC as appropriate. Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of metrics. Understanding of all databases used such as Epic, and Jabber phone system. Delivers monthly reporting demonstrating outcomes, performance and productivity of serviceDocuments in medical records, gathers data and completes reports.Develop a thorough understanding of the tests, preps and procedures for the proper and timely transfer of patients to the inpatient BH units within Virtua and external inpatient BH units and for referrals to outpatient community BH providers. Have knowledge or understanding of insurance plans, and medical terminology.Represents Virtua in meetings with external stakeholders and service providers.Position Qualifications Required :Required Experience: 3 – 5 years' experience working in mental health or substance use service system providing direct care or case management services.Demonstrated interest in community or public health preferred.Required Education: Bachelor's degree in social work or related social sciences area of study, master's degree preferred.Training / Certification / Licensure: Licensure not required. CSW is an available certification for Bachelor's degree in social work. Virtua Health