Program Manager

Program Manager Sign-On Bonus for Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment). The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test. Location: Hayward, CA Cronin House This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency's policies and procedures and develops and delivers high‑quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position. Primary Accountabilities & Responsibilities Accountabilities: Providing Accurate Medicine Distribution People Management – hire, train and develop a high‑performing Direct Service team Client Care – ensure high level of services to clients Safety & Security of Staff and Clients QA & Compliance – follows and enforces program policies and procedures Responsibilities: Recruit, interview, and hire direct service positions in coordination with the ADIOS. Coordinate and maintain all direct service staff schedules with support and collaboration from ADIOS to ensure minimum facility coverage and minimize overtime hours. Daily review of timecards, correct missed punches and approve time‑off requests as appropriate. Provide new hire orientation and training for all direct service staff. Provide ongoing feedback to direct service staff, manage performance and professional development processes with assistance from ADIOS. Develop, maintain, and ensure compliance with Horizon Services employee handbook. Oversee phone answering process and provide reception coverage to furnish information/referrals to clients and potential clients. Provide schedule coverage for all direct service staff duties and responsibilities as needed. Provide on‑call consultation and support for direct service staff during non‑regular work hours. Manage medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management. Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed. Provide crisis support intervention and de‑escalation of conflict as needed. Ensure orientation is provided for all new clients within required time frame. Develop knowledge of community resources related to health, mental health, finances, case management, and housing. Assess, prioritize, and plan case management referrals and facilitate connecting to off‑site resources and care. Assist clients to access outside services as needed/assigned. Provide periodic inspection of grounds and facility to assure security and safety. Monitor clients to ensure appropriate supervision and knowledge of clients and activities. Facilitate conflict resolution meetings with staff and clients as needed. Punctuality and attendance to perform duties as scheduled. Comply and enforce HSI's policies and procedures. Participate in regular staff meetings, clinical supervision, and trainings. Receive, acknowledge, and address client complaints in a timely manner as needed. Ensure adequate documentation of services by direct service staff; perform random audit of files. Maintain a working knowledge of recovery and evidence‑based practices, as well as contract requirements. Other support and supervisory duties as assigned by the ADIOP and/or CPO. Success Competencies for Position (competencies required to effectively perform the job) – Functional/Technical Skills & Knowledge: Builds Effective Teams – Builds strong‑identity teams that apply diverse skills and perspectives to achieve common goals, establishes common objectives and a shared mindset, creates a feeling of belonging and strong team morale, and fosters open dialogue and collaboration among the team. Service Delivery – Provide a range of brief, focused prevention, treatment, and recovery services, as well as longer‑term treatment and support for clients with persistent illnesses, applying a person‑based approach not disciplinarian or rules‑driven. Problem Solving – Uses logic and methods to solve difficult problems with effective solutions, looks beyond the obvious and does not stop at the first answer. Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services, identifies and creates the processes necessary to get work done with highest quality, separates and combines activities into efficient and clear workflow, and seeks ways to improve processes, from small tweaks to complete reengineering. Experience with co‑occurring in a residential setting. Demonstrate ability to engage and support clients with challenging behaviors. Able to manage emotions and reactions to different situations; stays calm and clear under pressure. Ability to work effectively both individually and as part of a diverse team. Experience with evidence‑based practices and de‑escalating clients. Ability to communicate effectively cross‑functionally, knowing who needs to know what. Able to exercise good judgment and maintain healthy boundaries with clients. Able to stay awake and alert during shift. Good computer skills: Word, data entry, report writing. Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms, including ambulatory escort to a medical center. Qualifications: BA/BS, LVN or a combination of related education and experience, preferred. Required to obtain registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP within the first 30 days of employment. 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility. 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management. Required: CPR/First Aid certification. Valid California driver's license with a good driving record and car insurance. Job‑related physical abilities and behaviors: Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management, and housing. Must be able to physically assist clients in their efforts to exit the facility in case of emergency. Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms, including ambulatory escort to a medical facility if necessary. Must be able to drive a passenger van and have a valid California driver’s license. Must be able to use a standard telephone, transfer calls, take & relay messages. Ability to effectively utilize verbal de‑escalation techniques. Ability to train supervisees and other program staff in verbal de‑escalation techniques effectively. Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care. #J-18808-Ljbffr Horizon Services