Territory & Inside Sales Manager

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position The Territory & Inside Sales Manager is a key contributor within the Watts Water Quality sales organization supporting the Easy Water (EW) business. This role is responsible for driving growth across the US territory by leading inside sales agents, expanding the EW dealer network, and increasing direct-to-consumer (DTC) sales. This individual will focus on improving team performance, strengthening dealer partnerships, and maximizing inside sales effectiveness to deliver against revenue and growth objectives across both channels. This position is responsible for supervision of Residential Sales Representatives. This position reports to the Director of Sales and is remote. Primary Job Duties and Responsibilities Leads, coaches, and supports a team of inside sales agents to achieve and exceed defined KPIs, including conversion rates, call activity, revenue targets, and customer satisfaction metrics. Monitors individual and team performance, providing ongoing feedback, coaching, and development to improve effectiveness and results. Drives growth of the Easy Water (EW) dealer business by strengthening existing partnerships, increasing engagement, and identifying opportunities to expand dealer sales performance. Partners with inside sales agents to grow direct-to-consumer (DTC) revenue through effective lead management, follow-up, and sales execution. Aligns team activity and priorities to support balanced growth across both the dealer network and DTC channels. Builds and maintains strong relationships with dealers, customers, and internal stakeholders to support long-term growth. Identifies and develops new business opportunities within the territory through both direct outreach and team-driven efforts. Uses data, reporting tools, and CRM systems to track performance, analyze trends, and drive continuous improvement. Communicates regularly with leadership on team performance, pipeline status, and growth initiatives across EW and DTC channels. May participate in customer- and dealer-facing activities, including occasional travel, to support territory growth. Conducts business with integrity and represents the company with professionalism at all times. Assume responsibility for other projects and duties as assigned by [insert title of manager’s position] or Company management. Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency) Travel Requirements: 25% Required Qualifications Bachelor’s degree in related field 5+ years of professional experience required, including demonstrated leadership, coaching, or supervisory responsibilities. Experience may include customer service, technical support, inside sales, or account management. Prior experience supervising, coaching, mentoring, or leading others strongly preferred (formal or informal leadership experience in customer service, support, or inside sales environments applicable). Demonstrated ability to manage performance through KPIs, metrics, or productivity goals. Proven ability to influence team performance and drive results through coaching and accountability. Strong technical background and/or aptitude. Strong organizational skills and ability to successfully prioritize activities across team and territory responsibilities. Must possess excellent oral, written, and presentation skills. Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable. Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment. Preferred Qualifications Experience in the water treatment, water systems, or plumbing industry is preferred. Familiarity with Salesforce or comparable CRM platforms is a plus. General Applicable Company Competencies Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. Working Conditions: While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth, TX location for meetings, trainings, or as otherwise required by Company management. Physical Requirements: Specific physical abilities required for this position include, but are not limited to: Ability to remain seated at a desk or workstation for extended periods. Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. Ability to physically move around the office, organize or transport files, packages, or other office-related materials. Ability to read documents, use a computer, and perform data entry tasks. Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers. Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment. Pay Range: The expected salary range for this position is $86,000 - $104,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law. Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason. #LIRemote Watts in it for you: Please note that the following benefits apply only to permanent roles and do not apply to internship roles. Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here: How we work: At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources. Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world-class, water-related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation. Learn more about the Watts way, here. Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website Industry Machinery Founded 1874