Intake Coordinator

Description New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD"). Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and address the underlying causes of OUD to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery. Intake Coordinator Job Summary This position is responsible for managing the registration process of patients as they enter the healthcare facility. The ideal candidate will appropriately receive and coordinate referrals from physicians, hospitals, facilities, and other community referral sources. Essential Functions Schedule evaluations, meetings, and consultations for patients. Answer all incoming calls with a strong customer service background, including answering questions and explaining the admissions process. Prepare and maintain patient charts. Enter admission information that includes patients' insurance, medical history, and demographics into the system. Conduct pre-screen to determine the medical necessity for Intake Assessment for each potential patient. Convey the initial plan of treatment to the referral source, if applicable. Produce a timely acceptance and completion of new referrals. Effectively assist case management as needed with referrals. Maintain confidentiality and safeguard the operations of the business. Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met. Adhere to the service policy and principle of CMG/New Seasons. Other duties assigned. Supervisory Responsibilities None. Essential Qualifications Education/Licensure/Certification: High School Diploma or GED. Required Knowledge: Strong customer service background, knowledge of electronic health records, medical insurance, and medical and psychiatric terminology. Experience Required: Minimum of 3 years of admission/intake, MD referral, scheduling and registration experience, and a minimum of 3 years of healthcare office experience. Skill and Ability: Ability to read, write legibly, and comprehend written and spoken words; basic computer literacy and accurate data entry; strong communication skills; ability to read, analyze, and interpret complex documents; ability to schedule and manage multiple patients simultaneously. Physical Demands/Work Environment Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard and other office equipment. Talking: To convey detailed or important instructions to employees, patients, and applicants. Hearing: Ability to hear normal conversations and receive ordinary information. Vision: Average, ordinary visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more. Physical Strength: Sedentary work; sitting most of the time; exerts up to 10 pounds of force occasionally. Working Conditions Ability to operate in an open work area with moderate everyday noise. Core Competencies Analytical Skills Business Acumen/Understanding the Organization Communication Detail Orientation/Attention to Detail Ethics/Values/Integrity Information Gathering Problem Solving Time Management Job Or State Requirements High School Diploma or GED. #J-18808-Ljbffr